Headlines about a shredded cheese recall affecting more than a quarter of a million cases of various products have been making the rounds for the last few days, understandably alarming consumers.
Yet the recall itself is not new, despite only being widely publicized at this time. Heres what you need to know.
Whats happened?
Back in early October, a company called Great Lakes Cheese Co of Hiram, Ohio, reportedly issued a large-scale recall that impacted a range of shredded cheese products.
The recall was initiated after Great Lakes Cheese was informed by one of its suppliers that some of its “Low-Moisture Part-Skim Mozzarella” may have been contaminated with a foreign materialin this case, metal fragments.
The consumption of metal fragments could obviously cause internal injuries to anyone eating the cheese products, posing a health risk.
In response to an inquiry from Fast Company, Great Lakes Cheese said that it immediately identified the affected “raw material” at its facilities back in October, and that it instructed retailers to remove any affected products from store shelves.
Yet despite this recall happening in October, the information wasn’t widely shared with the public at the time and is only now coming into sharp focus and garnering media attention.
That’s because of an enforcement report by the Food and Drug Administration (FDA), which was published on the agency’s website this month.
What has the FDA said?
On December 2, the FDA published an enforcement report on the October 3 shredded cheese recall. In that report, the agency announced that it was classifying the voluntary recall as a Class II recall and listed the recall as Ongoing.
The FDA classifies recalls into three categories. Per the FDA:
Class I: a situation in which there is a reasonable probability that the use of, or exposure to, a violative product will cause serious adverse health consequences or death.
Class II: a situation in which use of, or exposure to, a violative product may cause temporary or medically reversible adverse health consequences or where the probability of serious adverse health consequences is remote.
Class III: a situation in which use of, or exposure to, a violative product is not likely to cause adverse health consequences.
The FDAs classification of the Great Lakes Cheese as a Class II means that while consumption of the recalled cheese is unlikely to have serious adverse health consequences, it can cause temporary injury or health consequences that are medically reversible.
The status of the recall as ongoing suggests that the recall is currently in progress. It’s not unusual for the FDA to issue a classification of a recall months after the recall took place.
What has Great Lakes Cheese Co said?
In the wake of the media attention sparked by the FDAs enforcement report, Great Lakes Cheese publicly addressed the recall on Wednesday.
In a statement provided to Fast Company, the cheese producer confirmed that in early October, it had been notified by a supplier of possible foreign material contamination in some of its products. The company then said that it took immediate action.
We instructed retailers to remove the products from store shelves after the announcement in October, the company stated. When we were confident all recalled products had been removed from store shelves, we distributed new product that did not have the potential to contain foreign material and was safe.
Great Lakes Cheese says that all recalled products have been removed from markets and that any of its products currently on store shelves are not products associated with the October recall.
The company also addressed the ongoing status listed in the FDAs December enforcement report: “While the status of the recall is marked as ongoing in the enforcement report, our records show all product has been fully removed from store shelves.
What products are included in the recall?
The FDAs enforcement report provides a list of impacted products. In total, there are 263,575 cases of cheese products included in the October recall.
As Taste of Home notes, those products have sell-by dates ranging from January to March 2026, meaning consumers could still have the items in their possession.
You can find a list of the exact recalled products on the FDA’s enforcement report. Brands on that list include:
Always Save
Borden
Brookshires
Cache Valley Creamery
Chestnut Hill
Coburn Farms
Econo
Food Club
Food Lion
Freedoms Choice
Gold Rush Creamery
Good & Gather
Great Lakes Cheese
Great Value
Happy Farms by Aldi
H-E-B
Hill Country Fare
Know & Love
Laura Lynn
Lucerne Dairy Farms
Nu Farm
Publix
Schnucks
Simply Go
Sprouts Farmers Market
Stater Bros. Markets
Sunnyside Farms
Where were the recalled products sold?
The recalled products were sold at stores in 31 states and Puerto Rico. Stores where the recalled products were sold include major retailers like Aldi, H-E-B, Target, and Walmart, as well as numerous grocery stores.
The states and territories the cheese products were sold in include: AL, AR, AZ, CA, CO, FL, GA, ID, IL, IN, KS, KY, LA, MN, MO, MS, NC, NE, NM, NV, NY, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, and Puerto Rico.
What should I do if I have the recalled products?
If youve bought any cheese products, you should check your refrigerator to see if the recalled products remain in your possession.
If you have them, you should not consume them.
Any households with any of the affected items from October in their refrigerators or freezers should discard the product or return it to the store where it was purchased for a refund, Great Lakes Cheeses statement says.
Artificial intelligence is radically changing how healthcare providers tackle vision loss, with tools that can be used from diagnosis to treatment and even follow-up care.
One such example is Visilant, which uses smartphone imaging, telemedicine, and AI to screen, diagnose, and monitor patients for vision care.
And with this technology, more of the one billion-plus patients who live with vision loss can be treated, Jordan Shuff, executive director and founder of Visilant, said at last months World Changing Ideas Summit, cohosted by Fast Company and Johns Hopkins University in Washington, D.C.
But in this race to expand care, its also important to have guardrails in place. To ensure that AI doesnt diagnose in a vacuum, there are some simple checks incorporated in the process so that a doctor can be pulled in to offer expertise when necessary, Shuff said.
We design these [tools] thinking about what is the workflow, who are other people involved, what is all the data involved, and how can we build guardrails so it works alongside a human,” Shuff said.
EVOLUTION OF TOOLS, THINKING
The past decade has seen huge improvements in tools used in healthcare settings, while some of the thinking around providing a broader continuum of care to patients has also evolved, said Gabriel Jones, cofounder and CEO of Proprio, a medical tech company.
We’re very fortunate to have these tools that enable automation, where that’s the right answer, really to drive better outcomes,” Jones said.
AI can help to be predictive with careit might help to avoid surgeries in the first place, for examplewhile its use in the operating room may actually redefine what an outcome is, according to Jones.
The implications for how we treat, who we treat, the types of procedures and pathologies we can addresslet your mind go, because the pie is way bigger than whatever it looks like today, he added. And that’s why it’s a really exciting moment.
Small changes in routines can create significant improvements in how much gets accomplished in a day. Here, experts share 15 practical habits that can boost productivity and lead to better results in your work and personal life.
Plan Your Week Every Friday Afternoon
One small habit that’s made the biggest long-term difference in my productivity is making a plan every Friday for the coming week.
Most people start their Mondays feeling behind before they’ve even begun. Their inbox dictates their day, and they spend valuable energy reacting instead of leading. I used to do the same thinguntil I started ending each week with a simple Friday planning ritual.
Before I wrap up on Friday, I take less than 30 minutes to look ahead at the next week. I review upcoming meetings, identify priorities, and map out where key tasks will fit. When I close my laptop, I know exactly what next week looks like and I can actually enjoy my weekend because my brain isn’t spinning about what’s waiting for me.
When Monday morning comes, I’m energized from actually resting over the weekend, and I hit the ground running with clarity and confidence. I’m not reacting; I’m executing a strategic plan. Over time, this habit has helped me stay focused on meaningful work, protect my time, and feel genuinely presentboth at work and at home.
It’s a small commitment that delivers massive peace of mind and productivity all week long.
Samantha Lane, TEDx Speaker | Time Management Coach & Executive Trainer, Present and Productive | Origami Day
Commit to an Earlier Bedtime
There’s one habit that changed how I work, and it didn’t come from any kind of glamorous productivity tool. Funny enough, I figured it out by noticing a damaging pattern. My nights were setting me up to fail the next day.
For a long time, I kept waking up tired. Not just sleepy-tired, but the kind where your brain feels heavy the moment you open your eyes. I’d load up on coffee, push through my schedule, and hope I’d somehow get more focused as the day went on. Which never happened. I run my own business, so there was always one more email, one more task, one more “quick thing” to do before bed. By the time I finally sat down to relax, the night was basically gone. And then I’d stay up way past 12 a.m. because I felt like I hadn’t had any time to myself.
One night, I ended up going to bed around 10:30 p.m. without even planning it. The next morning, I felt completely different. I didn’t need to drag myself out of bed. My brain felt clear. I actually felt awake. I went to bed early the next night, too, just to see if it was a fluke. It wasn’t. The difference was massive. That’s when I realized how much my evenings were affecting everything. My nights were draining the version of me I needed in the morning.
Sticking to that bedtime meant I had to stop working earlier. I picked 6 p.m. and held myself to it. At first, it was hard. I kept feeling like I should be doing something. I was antsy. But that one boundary changed how I worked during the day. I stopped wasting time on little tasks and started focusing on what actually mattered. Plus, I got my evenings back. I didn’t need to stay up late anymore because I finally had real time to wind down.
It’s not exciting or trendy, but going to bed a few hours earlier (before midnight) changed everything for me. Out of all the things I’ve tried over the years and all the money I’ve spent on flashy “productivity tools,” this caused the biggest difference in how I feel and how well I work.
Lisa Jeffs, CEO & Founder, Lisa Jeffs Toronto Life Coach & Toronto Executive Coach
Remove Distractions and Focus on One Task
The habit that’s changed everything for me is ruthless single-tasking. One task at a time, no exceptions.
To make this work, I had to remove every distraction that tempted me to multitask. I used to run three monitors thinking more screen space meant more productivity. The opposite happened. Every open tab, software window, and notification pulled my attention away from the one task I needed to complete. I switched to a single screen and started wearing earplugs to block out noise. It sounds extreme, but it forces me to stay locked in on what actually matters.
The results showed up fast. Projects that used to take days now get finished in hours because I’m not context switching every few minutes. Client work gets deeper attention, which means better outcomes and fewer revisions. My team noticed the difference too because I’m more present in conversations instead of half-listening while checking Slack.
The hardest part isn’t the setup. It’s saying no to things that feel urgent but aren’t important. Once you get comfortable protecting that single-task focus, the productivity gains compound quickly.
Xavier Tai, Founder, EasyScalers
Process Action Items Immediately After Every Meeting
One small habit that’s had an outsized impact on my productivity is blocking five to ten minutes after every meetingor block of meetingsto process action items immediately.
In most workplaces, meetings end and we rush straight to the next task. We talk about next steps, but then they get lost in the shuffle or buried on an endless to-do list. Taking even a few minutes of transition time changes everything.
Here’s how I use it: anything that takes two minutes or less, I do right awaysending a follow-up email, scheduling the next call, or updating a document. Anything that takes longer than two minutes, I don’t put on a to-do list; I schedule it directly on my calendar for a specific day and time.
This simple practice prevents small tasks from falling through the cracks and eliminates the mental clutter of wondering what I forgot. Over time, it compoundsprojects move faster, communication stays tight, and I end the day with far fewer loose ends. It’s a tiny adjustment that creates exponential gains in focus, reliability, and calm.
Marissa McKool MPH, Burnout Coach, The Public Health Burnout Coach
Reset Your Workspace Every Evening
Most people lose tomorrow because they don’t close today properly. That’s why I swear by a habit I call “The Reset.”
Every evening before I close my laptop, I take 10 minutes to reset my workspace, my inbox, and my head.
It sounds simple, but it has been a game changer. I clear out the clutter, finish any two-minute tasks, and write down the three most important things I’ll tackle first the next morning. Then I stop working.
Because of this, I start every day on the front foot and not playing catch-up. I know what matters, my desk is clear, and I’m not wasting that first hour reacing to whatever is shouting loudest in my inbox.
Before I started doing it, I would often end the day in chaos with tabs open everywhere, half-finished thoughts, and energy well and truly spent. The next morning was always about reassembling my focus. Now those 10 minutes buy me hours of clarity.
Sean McPheat, Founder & CEO, MTD Training
Document Recurring Processes as You Complete Them
One habit that may seem small but made a huge impact not only on my productivity but also on how smoothly our operations run is creating standard operating procedures as I go.
In our overall operations, there are always recurring tasks like onboarding new hires, processing orders, generating reports, approving content, and managing communications with suppliers. When I was getting started, I always found myself re-explaining the same process or digging through my emails to remember how I did something the last time. It ended up being mentally draining and very inefficient.
That’s when I started to make it a rule: if I have to do something more than twice, it needs to have an SOP. So, whenever I complete a certain process, I take a couple of minutes to document it, taking note of each step, the tools I used, and the templates needed. It doesn’t have to be 100% perfect immediatelyit just has to exist, and I just refine it as I go along. Over time, that documentation evolves into a solid and scalable process.
The impact of this productivity hack has been significant. New hires/team members can get up to speed faster and make fewer mistakes, and I spend less time teaching the entire process and more time focusing on making strategic decisions.
Jessica Bane, Director of Business Operations, GoPromotional
Take Two-Minute Pauses Between Major Tasks
The habit that changed my productivity wasn’t about doing more; it was about transitioning better.
For years, I moved through my day as if I were being chased. I had back-to-back meetings. I switched quickly from strategic planning to operational tasks. I jumped from tough conversations to designing training content. There was no pause or transition, just constant forward motion. I thought I was being efficient, but I was losing focus everywhere.
The change came during my time at AWS. I balanced UX research, EQ-centered leadership development design, and implementing generative AI solutions, often all in the same afternoon. I noticed my best work happened when I had natural breaks between tasks, but my calendar rarely allowed for that. So, I built it in: a two-minute reset between each major task or meeting.
I did not scroll social media or check emails. Instead, I took a genuine mental break. I stepped away from my screen, took three deep breaths, and asked myself: What does the next task really need from me? Sometimes the answer was creative energy; other times, it was focused analysis or empathetic listening. This habit wasn’t just about resting; it was about recalibrating so I could engage with each task using the right mindset, not just leftover energy from before.
The impact was immediate and noticeable.
When I led research on automating training processes, those two-minute resets helped me shift from technical research to strategic conversations with stakeholders. I could be fully present in each context rather than dragging the last conversation into the next one. My error rate dropped. I stopped rereading emails three times because I was skimming distractedly. I caught mistakes before they became problems. My team noticed I was more responsive to nuances in conversation.
The productivity gain wasn’t about fitting more into my day; it was about focusing fully on what was already there. What makes this habit sustainable is that it’s small enough to feel easy but substantial enough to create a real mental reset. You don’t need a meditation app, a special space, or permission. You just need to stop treating your attention like it’s an endless resource and start treating transitions like the productive work they truly are.
Your brain isn’t a machine that switches contexts instantly without cost. Respect the transition. Your focus will thank you.
Alinnette Casiano, Leadership Strategist, Growing Your EQ
Spend 15 Minutes on Your Critical Task
I started every workday with exactly 15 minutes on my most critical task, no matter what. Just the first 15 minutes, not the complete thing. It’s simple neuroscience: when you start small and keep going, your anterior cingulate cortex, which controls switching tasks and starting them, gets ready. After two weeks, the neural connection gets stronger, and what used to seem like climbing a mountain becomes second nature.
One executive I trained was overwhelmed with leadership duties and hadn’t written a strategic memo in months. We made one rule: every morning for three minutes, just write down one thought. She finished her whole strategy framework in 90 days without once feeling exhausted. She wasn’t suddenly more disciplined; her brain had only changed how it started tasks to make them seem less threatening.
The underlying lesson is that you don’t get more done by working harder; you get more done by getting your brain to believe that starting is safe and easy.
Sydney Ceruto, Founder, MindLAB Neuroscience
Start Each Day with Exercise and Deep Work
The single most impactful habit I’ve maintained for two decades is The Habit of Winning the Morning.
It’s not about the alarm time; it’s about preloading your day with uninterrupted, high-leverage work. I’m at my desk by 7:00 a.m., having already exercised and cleared my personal mental clutter. This routine engineers a psychological and professional head start that lasts all day.
Here is the measurable value this habit delivers:
Gain a 2-Hour Head Start on Your Peak Performance: By getting to my desk early, I consistently create a daily buffer of focused, deep work that prevents me from playing reactive catch-up for the rest of the day.
Build Mental Resilience Through Physical Movement: Dedicating a full hour to exercise delivers a sustained surge of chemical energy and mental clarity, ensuring I approach high-stakes problem-solving with maximum focus.
Achieve Consistent Momentum and Confidence: Starting the day with intentional wins (exercise, deep work) generates a sense of control and efficacy that fuels an energetic and proactive approach throughout the entire workday.
Thomas Powner, Executive Career Management Coach * Recruiter * Resume Writer * Career Keynote Speaker, Career Thinker Inc.
Brain Dump Weekly Plans to Your Assistant
Every Monday morning n my drive, I talk out loud to my custom GPT that acts as my personal assistant. I brain dump everything for the week: projects, errands, client follow-ups, content, even small admin. My assistant organizes it by day of the week and by category, flags blind spots, and asks clarifying questions I usually forget.
When we finish, it gives me a single structured list. I move that list into Google Tasks, and Zapier syncs it to my Notion to-do database so my workspace stays current. Each morning, Google’s contextual view with Gemini gives me a quick summary of what matters today and pulls helpful context from Gmail and Drive.
The result is simple. I start the week with a clear plan, my tools stay in sync, and I stop carrying the entire to-do list in my head. Fewer dropped balls, better prep for calls, and more focus time because I’m not resorting priorities all day.
Gloria Espina, Recruitment Systems Strategist, Recruitment Gal
Write Worries Down and Store Them Away
When life or work starts to feel overwhelming, I turn to a simple practice I call “the box.” It’s a small wooden box that sits underneath my desk, not for storage, but for clarity.
Whenever I’m consumed by stress or distraction, I write each worry on a piece of paper, fold it, and place it inside. Once the lid closes, that thought has been acknowledged and contained. It no longer controls my focus. Weeks or months later, I open the box and read those same notes. Almost without fail, the things that once felt so urgent never materialized, or they resolved with far less impact than I feared. That realization has fundamentally shifted how I manage my energy and productivity. I’ve learned that clutter in your mind is just as costly as clutter in your calendar.
This ritual helps me quiet the noise so I can channel energy toward meaningful work, which moves the business forward. By giving my worries a place to live outside my head, I create space for clear thinking, better decisions, and focused execution. It’s a small habit, but one that’s helped me lead with more presence and produce more with intentionnot exhaustion.
Felicia Gallagher, Founder | CFO | Finance Strategist, ThreeStone Solutions
Replace Your Phone with a Dedicated Alarm
I stopped using my phone as my alarm device. I started this practice after I realized that, while convenient to have one device next to my bedside, as soon as I woke up to turn the alarm off, I could not help but see several notifications that I had received overnight. Even if I did not look at the notifications, within seconds of waking up my brain was off to the races. The fact that I knew there were messages on my phone was enough to fill my mind with an unhealthy cocktail of curiosity, anxiety, and even fear of what might have happened overnight and needed my immediate attention. Needless to say, whatever recovery and relaxation benefits I had gained with sleep left my mind within seconds. All of this became much worse when I decided to actually read any of the notifications.
Switching out my phone as an alarm has saved me from getting the instant info and data hit that would provoke nervous energy. This in turn has allowed me additional mental runway before the brain gets fired up with external data. It took some serious practice to make this transition. Now the anxiety levels are much lower getting out of bed and my ability to thoughtfully engage with business issues on my phone has gone up. It has also helped me be more present with the family and be able to support their early morning needs without me being distracted.
Rohit Bassi, Founder & CEO, People Quotient
Choose One High-Impact Task Each Morning
“The main thing is to keep the main thing the main thing,” said Stephen R. Covey.
I got inspired by that quote long ago. Because as leaders, we are always surrounded by priorities, requests, and opinions. But not everything that comes across deserves our attention. So, I adopted this one simple habit inspired by Covey.
Every morning, I decide on one task that will make the biggest impact that day. This daily clarity greatly reduces the feeling of overwhelm, alongside giving me room to handle the unexpected without losing sight of what truly matters.
It helps me stay intentional. And I end each day with a real sense of accomplishment. Because when the main thing stays the main thing, everything else starts falling into place.
Sandeep Kashyap, CEO & Founder, ProofHub
Carve Out Dedicated Calendar Blocks
Time blocking. It’s not enough just to have a to-do list to be productive because different tasks require different amounts of time and energy.
When you carve out time on your calendar, you ensure that there’s enough time in your day to get the right things done. You can also prioritize important tasks to be done firstand at times when you’re at your best.
Time blocking pairs well with Cal Newport’s concept of deep work. Save time for yourself to get quality work done, not just a quantity of shallow work. This goes for both professional and personal tasks.
I adopted time blocking into my own workflow about six years ago, and it’s been invaluable. I take time every week to set my schedule, and then I don’t have to worry about missing things.
Robert Carnes, Marketing Director, GreenMellen
Build Daily Rhythm Through Four Reflection Moments
For much of my career, I believed productivity meant maximizing output, earlier mornings, longer hours, and tighter schedules. Over time, I learned that real productivity isn’t about doing more. It’s about aligning more often.
The most effective habit I’ve built doesn’t require a new system or app. It’s a simple reflection routine that takes just three to five minutes at a time, yet it’s completely changed how I lead, think, and show up for the people who count on me.
Morning ReflectionSet Intention
Each morning before leaving home, I take a few quiet minutes to ask, What deserves my focus today? That one question sets the tone for the day. It helps me focus on what truly matters instead of reacting to noise. Many of my clients do this same reflection when they first get to their office before opening their email or going into meetings. Whether at home or at work, that intentional pause turns a busy day into a focused one.
Pre-Meeting ResetRegain Presence
Before important meetings or tough conversations, I take one to three minutes to reset. A deep breath, a quick stretch, and the reminder: Be fully present here. That short pause helps me show up calm, clear, and attentive. It helps me listen better, respond more thoughtfully, and lead ith steadiness instead of urgency.
End of Day ReflectionCreate Closure
At the end of the day, I take a few minutes to look back and ask, What moved forward today, and what needs my attention tomorrow? That simple check-in helps me close the loop mentally. It keeps unfinished thoughts from following me home and allows me to be more present with my family. The result is better rest, stronger relationships, and a clear head for tomorrow.
Evening ReflectionEnd with Gratitude
Before bed, I take a moment to ask, What am I grateful for, and what did I learn today? That question helps me reset and end the day.
These four momentsmorning intention, pre-meeting reset, end of day closure, and evening gratitudehave become my daily rhythm. They’ve helped me lead with greater presence, make clearer decisions, and stay grounded when things get complex.
Real productivity isn’t built in big bursts of effort. It’s built in quiet, consistent moments of reflection that reconnect what you do with who you want to be and how you want to show up for others daily.
Gearl Loden, Leadership Consultant/Speaker, Loden Leadership + Consulting
Hershey’s has finally jumped on the Dubai chocolate trend, and it typifies the intentional approach the company is taking to viral candy.
The Hershey’s Company announced it’s releasing a limited-edition Hershey’s Dubai-Inspired Chocolate Bar that adds green pistachio filling and kadayif pastry to a classic break-apart Hershey’s chocolate. They’re treating the release like a sneaker drop: only 10,000 bars are being released.
[Photo: Hershey’s]
“We don’t chase every trend, but this one was big enough, and there was an opportunity to do it in a Hershey way,” Dan Mohnshine, Hershey’s vice president of demand creation strategy and brand development, tells Fast Company.
To make the bars, Hershey’s flew a small team to Italy to source pistachio and kadayif cream. The company reviewed nine formulas before deciding on the recipe they’re using, which was chosen for its balance of crunch and salt to complement the milk chocolate.
“The ingredients and filling we developed are exclusive to the Hershey’s Dubai-inspired baryou won’t find this exact combination anywhere else,” Mohnshine says.
The bars will be available for $8.99 at the Hershey’s Chocolate World Times Square on Thursday or online through Gopuff orders in New York City, Philadelphia, or Chicago.
It was a roughly two-month process from late July to September to get the bar from concept to reality, and all 10,000 bars were produced in the company’s Hershey, Pennsylvania, research and development center. The candymaker has a “Velocity Lab” capability that Mohnshine says is “all about taking ideas to consumers quickly by embracing agility, an iterative mindset, and rapid prototyping based on trend signals.”
For the Hershey’s Company, choosing when to jump on a trend depends on whether the candymaker believes it can provide a unique offering and value.
Hershey’s is late to the food trend, which went viral on TikTok beginning in 2023. Shake Shack introduced a Dubai Chocolate Pistachio Shake in June, and Lindt and Ghirardelli released their takes on the trend in July and October, respectively. Demand for pistachio broke the supply chain.
Still, that hasn’t hurt the company’s bottom line. As a limited-edition drop, Hershey’s Dubai-inspired bar is just a sugar rush in its overall sales.
Though the company reported on its October earnings call that Halloween sales were disappointing, which CEO Kirk Tanner blamed in part on the day of week, it’s seen a 6.5% increase of consolidated net sales.
Though just 10,000 bars will be released, Mohnshine says “never say never.”
“We’re really excited to hear what our fans think about Hershey’s version of a Dubai-inspired chocolate bar,” he says.
Yes, its that time of year again: when we dont just wrap up one chapter but start anticipating the next, determined to begin with something that resembles a clean slate. The ritual is familiar: a little reflection, a little optimism, and a list of promises to our future selves.
New Years resolutions are extremely popular, particularly relative to their low execution rate. According to a recent 2025YouGov survey, 31% of U.S. adults can be expected to set at least one resolution for the new yearwith the highest participation among younger adults (under 30), of whom 58% say they will make a resolution.
Saving money emerges as the single most common New Years resolution among Americans (26%), followed closely by goals related to health and well-being: 22% plan to improve physical health, 22% want to exercise more, another 22% aim simply to be happier, and 20% intend to eat healthier.
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The benefits without the work
New years resolutions reveal a painful truth about change, namely: everybody seems to love change, until they have to do it. Indeed, even when people say they want to change, what they actually want is to have changedin other words, to enjoy the benefits of having changed or having achieved the desired transformation, but without the painful and effortful work of undergoing the process to achieve it.
We are, in essence, creatures of habits, and though every habit was once a new behavior, it is hard to unlearn behavioral patterns and dispositions that have become defining habits. In the famous words of Samuel Johnson, the chains of habit are too weak to be felt until they are too strong to be broken.
Although New Years resolutions may seem like trivial once-a-year occasions, they paint a bleak picture about our capacity to change. Consider that these are typically borne out of a genuine desire to improve ourselves, and are motivated by intrinsic or at least personal motives, rather than people telling us to change or evolve. In theory, this should put us in an ideal position to achieve our goals, since all change is fundamentally the product of our own desire or will to changethat is, the only way to get someone to do something is to get them to want to do something.
Hard to keep
In practice, however, we do a dismal job holding our resolutions and are generally likely to break them and then recycle them in future years. In a longitudinal study of 200 resolvers, 77% had maintained their resolutions after one week, but this dropped to 55% after one month, 43% after three months, 40% at six months, and only 19% still held to them after two years.
Another study provides more reasons for optimism: it tracked 159 people making New Years resolutions and 123 similar non-resolvers for six months. Both groups had comparable backgrounds and goals (mainly weight loss, exercise, and smoking cessation), but their outcomes diverged sharply: 46% of resolvers were still successful at six months, compared with just 4% of non-resolvers. Among resolvers, higher self-efficacy, greater readiness to change, and stronger change skills predicted success, and those who succeeded relied more on practical cognitive-behavioral strategies than on emotional or awareness-raising tactics. The authors conclude that New Years resolutions offer a valuable natural window into how real behavior change unfolds.
The connection to organizational change
That said, when we look at most organizational change interventions (especially the ubiquitous attempts to develop or transform leaders), there are even fewer reasons for optimism. Heres why:
(1) Leadership change interventions are rarely driven by internal desire.When organizations ask leaders to change, they usually want them to change in a specific way, aligned with the business agenda. This means the change is externally imposed rather than intrinsically motivated. Unsurprisingly, meta-analytic research shows that intrinsic motivation dramatically increases the success of behavioral change interventions, while externally imposed change often produces compliance without real transformation.
(2) Measurable outcomes or quantifiable metrics are often lacking.Many leadership development programs still rely on vague perceptions of improvement or on self-reported progress, rather than objective before-and-after data. Organizations often over-index on participation, sentiment surveys, or anecdotal indicators, while ignoring behavioral KPIs or longitudinal performance outcomes. Success becomes conflated with completion, and leaders often receive credit for attending a program rather than actually changing.
(3) Personality often stands in the way of change.Most leadership behaviors that organizations want leaders to change, such as listening more, dominating less, delegating better, becoming less impulsive, or being more emotionally regulated, are deeply rooted in personality. And personality is highly stable. Leaders dont micromanage, interrupt, or avoid conflict because they forgot how to behave differently; they do so because these tendencies are their psychological defaults. Asking someone to act against their personality is rarely sustainable unless supported by strong motivation, environmental scaffolding, and ongoing reinforcement.
(4) The environment often pushes leaders back to old habits.Even when leaders make progress, the organizational context often pulls them back. If incentives, culture, role expectations, team dynamics, and senior-leader behaviors remain unchanged,new habits cannot survive. A leader may return from a development program eager to delegate more, only to find that the culture rewards heroic overwork, rapid responsiveness, and being in control. In such contexts, reversion to old habits is almost guaranteed.
What works
And yet, well-designed leadership development interventions do work, typically yielding average improvements of around 30% for approximately 30% of leaders. Crucially, they tend to share certain characteristics:
(1) They are enhanced and supported by a coach.Coaching meta-analyses show significant positive effects on behavioral change, goal attainment, and leadership effectiveness. Coaches help leaders translate insight into action, apply new behaviors in context, and stay accountable.
(2) They rely on high-quality, evidence-based coaching and expert change professionals.The expertise of the coach matters. Effective coaches draw on validated psychological frameworks, provide accurate diagnosis, challenge constructively, and avoid the vague platitudes common in low-quality coaching.
(3) They ensure the organizational context and incentives align with the change expected.If new behaviors are not reinforced (or worse, if the organization rewards the opposite behaviors) change will not stick. Structural alignment (incentives, culture, team expectations) is a critical amplifier.
(4) They leverage the science of behavioral change.Small habit formation, nudges, friction reduction, implementation intentions, environment design, and regular prompts all increase the likelihood that new behaviors will persist.
(5) Most importantly, they select the right leaders to invest in.Coachability, which largely boils down to openness to feedback, willingness to self-reflect, humility, and a genuine desire to improve, is one of the strongest predictors of leadership development ROI. Whatever you think of personalities like Trump or Musk, its clear they have little appetite for being coached. In contrast, leaders who are curious, self-aware, and eager to grow are far more likely to change.
Viewed through this lens, New Years resolutions and leadership development are two versions of the same psychological phenomenon: most people want the outcomes of change without the discomfort of transformation. Leaders, like the rest of human beings, start the year with good intentions, but only a minority translate those intentions into new habits. Perhaps the most important New Years resolution for leaders, then, is not to change everything, but to commit to the small, unglamorous, sustained behaviors that actually make change possible. After all, lasting leadership growthlike lasting personal changeis less about setting resolutions and more about building habits that survive past January, and perhaps even until the next decade.
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Changing prices for what the market will bear has long been a staple of pricing for everything from airplane seats to a gallon of gas to hotel rooms. Indeed, an entire field of so-called dynamic pricing exists to figure out how to extract the most profit from the most willing customers has now emerged. But were at an inflection point now in which such practices are going from the exception, and for relatively few items, to the norm. The regulatory framework is at the moment right in the midst of figuring out what the guardrails will be.
The Intermediary Industrial Complex
Remember when a gallon of milk cost the same for everyone who walked into the store? That quaint notion is rapidly becoming as obsolete as the paper price tag itself. Retailers frequently use people’s personal information to set targeted, tailored prices for goods and servicesfrom a person’s location and demographics, down to their mouse movements on a webpage. We’re witnessing the emergence of a pricing ecosystem where your browsing history, zip code, and even the speed at which you scroll through a web page can determine what you pay.
Companies like Revionics, PROS, and Bloomreach are building the infrastructure for a world where pricing becomes as personalized as ones Netflix recommendations. The Federal Trade Commission found that the intermediaries worked with at least 250 clients that sell goods or services ranging from grocery stores to apparel retailers. This isn’t a niche practiceit’s becoming the operating system for modern commerce.
Consider this scenario from the FTC’s findings: A consumer who is profiled as a new parent may intentionally be shown higher priced baby thermometers on the first page of their search results. This opens the door to algorithmic exploitation of vulnerability. When your recent searches reveal a sick child, the system is programmed to catch you at the moment youre likely to be least price-sensitive.
The regulatory response is crystallizing around three distinct vectors.
First, consumer protection law challenges the fundamental fairness of charging different prices to different people for identical products. The Robinson-Patman Act, dormant for decades, may find new life in addressing digital-age price discrimination. It was originally intended to help small vendors compete with large ones by forcing everybody to compete on the same playing field when it came to pricing, eliminating predatory pricing by large players.
Second, those who support stronger privacy laws question whether using granular personal data for pricing decisions constitutes an unfair practice. The Electronic Frontier Foundation argues that predatory pricing is only possible because our privacy laws are so weak. Americans, they suggest, deserve to know whether businesses are using detailed consumer data to deploy surveillance pricing, for instance, charging higher prices to those already in the parking lot (as Target has been accused of doing) or to those with fewer alternative options, as Staples has been accused of doing.
Third, antitrust concerns emerge as companies with the power and resources to engage in surveillance pricing may trigger competition concerns. Only the largest companies have sufficient data to perfect these systems, potentially creating insurmountable competitive moats. Further, the algorithms used to set prices can act as signals that allow firms to effectively collude, even if they dont do so explicitly.
With everything else becoming dynamic, perhaps the era of fixed prices is over
Here’s the strategic contradiction companies must navigate: The same data capabilities that enable personalized servicethe holy grail of customer experiencealso enable personalized exploitation. Every company talks about “customer-centricity,” but surveillance pricing reveals the tension between serving customers better and extracting maximum value from them.
Forward-thinking companies might find competitive advantage in explicitly rejecting surveillance pricing. “Same price for everyone” could become the new “organic” or “fair trade”a trust signal that commands its own price premium. Costco’s membership model already embodies this principle: pay to enter a space where prices are transparent and universaland Costco has long set a ceiling on how much margin it extracts from its member-customers.
We’re in a brief window where surveillance pricing is technologically possible but not yet legally constrained. Companies experimenting with these tools should assume that window will closethe only question is how quickly and how completely.
Just before Fridays draw for the FIFA mens World Cup 2026 group stage, Visa is launching an artistic update to its sponsorship of the tournament. The brand just announced a new partnership with Pharrell Williams Joopiter auction and e-commerce platform, on a new World Cup-themed art collection, featuring 20 different artists from six continents.
The collection aims to show how creativity drives commerceand how artists are the entrepreneurs shaping communities and culture around the world. Visa has unveiled the first five pieces in the collection at an exclusive Miami showcase called The Art of the Draw, hosted by multidisciplinary creator KidSuper. The showcase features the works of artists Darien Birks, Nathan Walker, Cesar Canseco, Ivan Roque, and Rafael Mayani. The rest of the collection is set to come before the tournament kicks off in June.
Cesar Canseco [Image: courtesy Joopiter/Visa]
Visa chief marketing officer Frank Cooper III says this collection embodies the brands overall approach of using its sponsorships to not just leverage the fan experience around an event like the World cup, but actually add to it.
Darien Birks [Image: courtesy Joopiter/Visa]
It’s allowing artists to do what they do best, which is to help us to see things differently and to provoke conversation in ways that may not get provoked through just casual interaction, says Cooper. So for me, this opens the aperture of how you can think about the World Cup and football.
Ivan Roque [Image: courtesy Joopiter/Visa]
Add value, not ads
Visa first signed on as a World Cup sponsor back in 2007. This will be Coopers second tournament with the brand, having joined shortly before the 2022 World Cup.
Nathan Walker [Image: courtesy Joopiter/Visa]
Back in 2023, in one of his first interviews as CMO, Cooper told me that one of the things he really wanted to do around sponsorship was to move away from what he called cultural adjacency, borrowing equity and trying to get a halo off that, and creating awareness by being the proud sponsor of something.
Im not dismissing that, he said. I think it has a role, but can we actually add value to fans, the athletes, or artists experience? Can we figure out ways that are less interruptive and more about creating momentum around things people want to do? Otherwise, you start to fade into the background and become wallpaper if people see it too much. There is value in traditional sponsorship, but theres more value in delivering something that would not happen unless we were there.
Thats the playbook. Since then, Cooper has led the brand into music and sports, with a pre-Paris Olympics Post Malone concert at the Louvre, and Benson Boone at The Kennedy Space Centers Rocket Garden, as well as compelling projects in Formula 1, NFL, and the Olympics.
Rafael Mayani [Image: courtesy Joopiter/Visa]
The mindset that we have is less of, Can I interrupt an experience or insert ourselves into an experience in a way that disrupts people? And more of, Can I create original intellectual property that actually makes the experience better? he says.
This is where supporting artists from around the world to create a collection that shows the connection between creativity and sports culture comes in.
The Art of the Draw is just the latest piece of work Visa has done around next summers World Cup, and it wont be the last. So far, the brand has given its cardholders exclusive early access to World Cup tickets through its Visa Presale Draw back in September. In June, the brand opened the first of six soccer parks throughout the United States in San Francisco, in partnership with Bank of America and Street Soccer USA. And in September, Visa signed Barcelona and Spain star Lamine Yamal as a global ambassador.
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Logo Soup
Major sports events like the World Cup have long been drenched in ads from sponsors, from logos on the field to exclusive products and services at the games. Cooper says there is still value in this type of traditional brand presence, but whats changed over the years is what else is required to give that presence value.
What has changed is that there’s very little value given to just the pure advertisement, says Cooper. It becomes like logo soup. What is probably the most important thing is that fans are asking for the brands that they care about the most, who are connected to these events like the World Cup, to understand the cultural nuances. If you’re going to be involved, you better understand it.
This is where the level of detail in a brands involvement, particularly in fan culture, is key. As Men In Blazers cofounder Roger Bennett told me in August, brands need to get involved in soccer early and often, in order to be more than a tourist at the World Cup in fans eyes. Cooper knows this, too. He knows the difference between churning out generic promo T-shirts for fans, and teaming with a local designer for a limited-edition drop. Thats also the strategy behind The Art of the Draw.
What I’m seeing is that fans increasingly are really, really smart about which brands understand the cultural nuances of the activity that they’re engaged in, he says. And so what we are trying to do is become much more aware of those cultural nuances, how to tease them out, and how to produce something that actually delivers value in that context.
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The biggest story in tech is AIs increasing capacity to take on tasks once reserved for human beings. But the agents driving that change arent machines. Theyre humansinventive, ambitious, enterprising ones. Our third annual roundup of some of the fields most intriguing players includes scientists and ethicists, CEOs and investors, big-tech veterans and first-time founders. These 20 innovators are tackling challenges from training tomorrows AI models to speeding drug discovery to reimagining everyday productivity tools. Household names theyre not. Yet, theyre already changing our world, with much more to come.
[Illustration: Oriana Fenwick]
Michelle Pokrass
Technical Staff Member, OpenAI
Last year, OpenAI decided it had to pay more attention to its power users, the ones with a knack for discovering new uses for AI: doctors, scientists, and coders, along with companies building their own software around OpenAIs API. And so the company turned to post-training research lead Michelle Pokrass.
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[Illustration: HelloVon; source image: Carlton Canary]
Rachel Taylor
Product Manager, Sesame
Rachel Taylor began her career as a creative director in the advertising business, a job that gave her plenty of opportunity to micromanage the final product. I had control of the script, she remembers. I could think about the intonation, and I could give the actor notes.
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[Source photo: Joelle Grace Taylor]
Naeem Talukdar
Cofounder and CEO, Moonvalley
The rise of AI-generated actress Tilly Norwood may have been a stunt, but Hollywood is indeed embracing generative AI, a threat to those who owe their livelihoods to the movies. Still, AI could also expand a filmmakers creative vision by creating ambitious scenes or effects too pricey to shoot, says Naeem Talukdar, CEO of the video-generation model developer Moonvalley.
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Every project you see on the big screen is a result of an endless amount of creative compromises from the directors and the filmmakers, he says.Moonvalley, which has raised $154 million, works with four of Hollywoods biggest studios, advising them on how to integrate AI into productions and reskill workers. Its model is trained on licensed, high-resolution content and is capable of production-grade video generation.Over the past year, Moonvalley has shifted its focus to developing world models, which geneate video that accurately portrays the complex physics of something like a car crash. As these models grow, says Talukdar, they start to be able to reason on things that they havent seen before. Mark Sullivan
[Illustration: Oriana Fenwick; source image: Google Deep Mind]
Koray Kavukcuoglu
Chief AI Architect, Google
For years, Google has employed many of AIs brightest minds. Yet it was burdened with a reputation for ineffectiveness when it came to turning its breakthroughs into products. Recently, however, CEO Sundar Pichai has made dramatic moves to overcome that unfortunate legacy. A big one came in June 2025 when he named Koray Kavukcuoglu the companys first chief AI architect.
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A onetime Google summer intern and veteran of DeepMind, the British AI startup Google acquired in 2014, Kavukcuoglu helped manage the 2023 merger of DeepMind and Google Brain, another research arm. He remains CTO of the combined entity, Google DeepMind, but now he reports directly to Pichai, who announced the promotion in a memo explaining that Kavukcuoglus new role would bring more seamless integration, faster iteration, and greater efficiency to Googles lab-to-market pipeline. Hundreds of staffers working to apply Googles Gemini large language model to transform its search engine are now part of his team, The Information reported. Hes also involved with everything from data center strategy to bolstering the Google Cloud web services platform. Kavukcuoglus background is in the science of AI, not turning it into offerings that appeal to billions of people. Still, as Gemini-powered features increasingly show up in Google mainstays such as search, Android, and Gmail, investors have grown more optimistic that Google will be a titan of the AI era rather than a victim of it. As the company strives to keep that momentum going, Kavukcuoglus deep familiarity with its technical stack should be an asset. Theres a long history of research that built up to this point, he told Big Technologys Alex Kantrowitz last May. Harry McCracken
[Illustration: HelloVon]
Justine and Olivia Moore
Partners, Andreessen Horowitz
Andreessen Horowitz investors (and identical twins) Justine and Olivia Moore have been in venture capital since their days at Stanford University, where, in 2015, they cofounded an incubator to help students pursue business ideas.
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[Illustration: HelloVon; source photo: Bee Lavender]
Byron Cook
VP and Distinguished Scientist, Amazon
Hallucinations are baked into the way generative AI works, but that doesnt mean we have to live with them. Byron Cooka vice president and distinguished scientist at Amazon Web Servicesrealized that an alternative AI technology called automated reasoning could be the perfect way to keep chatbots confabulations in check.
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The product he spearheaded in 2024, called Automated Reasoning Checks, acts like Mr. Spock for language models, using rigid logic to catch and correct up to 99% of hallucinations.Now Cook is applying automated reasoning to agents: autonomous, LLM-powered enterprise apps. Many businesses dont trust themyet. First of all, this [agent] could lie to me, explains Cook. But secondly, if I let it launch rocketshis metaphor for irreversible actionswill it launch rockets when were not supposed to?” Amazon is betting that automated reasoning, and Cook, can keep agents on a leash. John Pavlus
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[Source photo: Abridge]
Shiv Rao
Cofounder and CEO, Abridge
A cardiologist at the University of Pittsburgh Medical Center (UPMC), Shiv Rao is the cofounder of Abridge, an AI-driven platform that records doctorpatient conversations in real time. The AI works across more than 100 languages and can distinguish when a doctor, patient, or translator is speaking to make the most accurate records.
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Abridge is also integrated into medical platforms such as Athenahealth and Wolters Kluwer, where it can fill out forms and expedite tasks like insurance pre-authorization or writing prescriptions.Rao, who has experience as a tech investor with UPMC, developed the idea while making his rounds. His hospitals proximity to Carnegie Mellon, a tech hub, gave him a firsthand look at machine learning. That led him to found his company in 2018, long before ChatGPT came around. Abridge, which has raised a total of approximately $800 million, is currently in use at more than 150 U.S. health systems, including Johns Hopkins Medicine, the Mayo Clinic, Kaiser Permanente, and Duke Health. The less time physicians spend on paperwork, the more time they have to focus on their patients.As a doctor, Im not compensated for the care that I deliverIm compensated for the care that I documented that I deliver, Rao says. So we are extending the documentation to help with billing. Yasmin Gagne
[Illustration: Oriana Fenwick; source image: Kyle Fish]
Kyle Fish
Research Scientist, Anthropic
What if the chatbots we talk to every day actually felt something? What if the systems writing essays, solving problems, and planning tasks had preferences, or even something resembling suffering? And what will happen if we ignore these possibilities? Those are the questions Kyle Fish is wrestling with as Anthropics first in-house AI welfare researcher.
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[Source photo: Kelly Nyland]
Kanjun Qiu
Cofounder and CEO, Imbue
Before most people started thinking about generative AI, Imbue cofounder and CEO Kanjun Qiu was worrying about its future. Qiu had established a co-living community in San Francisco called the Archive, where she counted among her housemates several working in AI, providing her with an early sense of how AI might further consolidate power among the big tech companies.
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Theres this growing sense that both digital technology and AI are happening to people, theyre not necessarily happening with us or for us, she says.Imbue, which emerged from stealth in late 2022, aims to help people create their own AI tools. Its working on an AI-assisted software development tool called Sculptor, which became open to public preview in late September.What were trying to do is create a tool that lets you feel the structure of your software and understand it, says Qiu, by enabling it to remember context across different projects and suggesting ways to refine users code. While other AI software development startups such as Bolt and Replit offer stand-alone products, Sculptor acts as an interface for Claude Code, allowing developers to run multiple agents in parallel. Jared Newman
[Source photo: Chloe Jackman Photography]
Paula Goldman
Chief Ethical and Humane Use Officer, Salesforce
Before Paula Goldman became Salesforces first in-house ethicist in 2019, she earned a PhD in anthropology at Harvard. That training remains central to her work at the business software giant, which now includes helping product teams se guardrails for AI behavior, testing tools for safety, and engaging policymakers on trustworthy AI.
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Goldman had already been immersed in these questions at eBay founder Pierre Omidyars impact investment firm, where she evaluated the social consequences of emerging technology. Goldman is now helping refine Salesforces ethical principles around the deployment and testing of generative AI and agentic tools. Her team has helped develop systems to ensure AI follows instructions, avoids toxic behavior, and stays within established ethical guidelines.Those types of tools are increasingly important as AI takes on more autonomy, she says. You want to make sure that the person thats setting up the system is able to see in advance what its going to produce.But while cloud technology has continued to evolve, Goldman says one thing has not: establishing trust with customers. Obviously, we are a business, and being commercially successful is very important, she says. Also, we know that trust is what makes that possible. Steven Melendez
[Illustration: HelloVon; source photo: Lee Towndrow]
Tara Feener
Head of Engineering, the Browser Company
You might not spend a lot of time thinking about your web browser. But the decades-old app remains an important canvas for getting things done. Thats why Tara Feener, who spent years developing creative tools at the likes of Adobe and Vimeo, joined the Browser Company. Within two years, she was head of engineering for its AI-forward Dia browser.
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Dean Ball
Senior Fellow, Foundation for American Innovation
In Washingtons scramble to govern artificial intelligence, few have had as much influence as Dean Ball. A former research fellow at the Mercatus Center, a libertarian think tank, Ball was the principal author of the AI Action Plan, which the White House released in July.
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Depending on whom you ask, the document will either secure the United States lead in AI or unleash reckless proliferation.The plan focuses on accelerating innovation through deregulation, streamlining the construction of data centers, and driving the adoption of American-made AI tools abroad. It includes popular provisions like embracing open-source AI, along with divisive ones such as requiring federal agencies to work only with LLM developers whose AI models are free from top-down ideological bias and withholding AI funding from states that pass AI laws the administration deems burdensome.Even as the industry has praised the document, critics have panned it for failing to curb AIs potential harms, such as discriminatory system biases. But avoiding assumptions about AIs future is the point, says Ball, who left the White House in August and is now a fellow at the conservative Foundation for American Innovation. Washingtons really bad at forecasting how technology will develop, he says. We dont want to make those mistakes. Issie Lapowsky
[Illustration: Oriana Fenwick; source photo: Waabi]
Raquel Urtasun
Founder and CEO, Waabi
After decades of AI research, Waabi CEO Raquel Urtasun believes she has learned how to build a better self-driving truck. Urtasun began her career in academic research about 25 years ago, focusing much of it on autonomous-driving technologies such as object detection. There was a lot of innovation that needed to happen in order to enable the revolution that we see today, she says.
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Following a stint as chief scientist at Ubers self-driving car unit, Urtasun launched Waabi in 2021 to build a verifiable, human-interpretable AI model for autonomous driving. Waabi-enabled big rigs have been on pulic roads since 2023 and are slated for driverless operation by the end of 2025. Though many autonomous truck systems are limited to highways and depots, Waabis technology is designed to carry goods all the way to their final destinations on surface streets. The company has raised more than $280 million to date.Urtasun also remains a computer science professor at the University of Toronto, where her graduate students conduct doctoral research at Waabi through a unique arrangement. Some recent research involves simulation, allowing Waabi to now let its AI practice in situations its never encountered in the physical worlda key advantage for its system.Waabis AI has shown that it can quickly react to novel conditions, even seamlessly managing its first encounter with rain, which it had never practiced for. It was kind of nerve-racking, says Urtasun, who was in that vehicle with some investors. But it was amazing to see. Steven Melendez
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[Source photo: Karrie Karahalios]
Karrie Karahalios
Professor, MIT Media Lab
For years, the feeds on Facebook, Instagram, and TikTok have devoured our attention. Mediated by opaque algorithms, they reduce users to passive consumers of content whose likes and shares tell the platform how to keep them scrolling and viewing ads. Karrie Karahalios is well-known for her research on the fairness of these social algorithms, studying their inputs and outputs.
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Since joining the MIT Media Lab in September, she has been expanding her research into ways of empowering individuals and communities to fight back against algorithmic overreach. This has led her to focus on contestable systems, which let human users talk back to algorithms, perhaps to contest a content moderation decision that may at first seem final. This could be through a set of preference settings to control the content of a social feed, or it might be through an AI voice or chat interface that allows a user to engage the algorithm in a plain language dialogue. If no solution is reached, the issue might be bumped up to a human moderator.As we build these systems, and they seem to be permeating our society right now, one of my big goals is not to ignore human intuition and not to have people give up agency, Karahalios says. Mark Sullivan
[Illustration: HelloVon; source photo: Lisa DeNeffe]
Rodrigo Liang
Cofounder and CEO, SambaNova Systems
Why arent more chips designed to reduce the huge amount of power used by AI data centers? Rodrigo Liang, SambaNovas cofounder and CEO, compares traditional GPUs to a cook that prepares each dish individually. SambaNovas Reconfigurable Dataflow Units (RDUs), in contrast, operate like an assembly line that processes each part of an AI request in sequence.
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RDUs compete with traditional GPUs for AI inferencethe application of trained models to new data that happens when we use AI apps. The goal: to slash inference power requirements, while also reducing latency. Customers with strict privacy requirements can run servers with SambaNovas RDUs on site, or they can have the company manage them in the cloud. We found it hard to believe that we had to rely on an architecture that was started 25 years ago, 30 years ago, and primarily focused on graphics and gaming, Liang says.SambaNova raised $676 million at a $5.1 billion valuation in April 2021, yet challenges remain, most notably the dominance and mindshare of large players such as Nvidia. Still, Liang believes SambaNovas advantages will accrue with AIs increasing power and performance demands. All the things that weve designed natively into the product are going to become more and more important, he says. Jared Newman
David Kossnick
Senior Director and Head of AI Products, Figma
Before David Kossnick joined Figma, he was one of the design platforms millions of users and full of ideas for improving it. In March2024, he was named to oversee the companys AI productsa key element of its growth strategy after its August 2025 IPOoffering him the chance to do more than daydream about its future.
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The fruits of Kossnicks labor are more and more apparent. AI features now span Figmas portfolio, from its flagship Design app to the new Make vibe coding tool to features for creating slideshows, websites, and marketing assets. Given Figmas inherently multidisciplinary naturetwo-thirds of its users work in areas outside designthe technology can knock down some of creativitys traditional boundaries, he asserts: Its easier with the help of AI to reach into a lane where youre not as familiar with the details and bring the context, the intuition, the insight that you have.At the same time, the company has been careful not to mess up elements of its experiences that people liked in the first placewhich means that some of its best AI is nearly invisible, at least until users know they want it. Figma Designs canvas is kind of like the Google homepage or Facebook newsfeed, says Kossnick. A single pixel of friction literally slows down millions of people every day. Harry McCracken
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[Illustration: Oriana Fenwick]
Kimberly Powell
VP of Healthcare, Nvidia
Bringing new drugs to market requires decade-long, multibillion-dollar journeys, with a high failure rate in the clinical trial phase. Nvidias Kimberly Powell is at the center of a major effort to apply AI to the challenge. If you look at the history of drug discovery, weve been kind of circling around the same targets for a long time, and weve largely exhausted the drugs for those targets, she says.
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Sonia Kastner
Cofounder and CEO, Pano AI
From mountaintop perches across 13 states, Pano AIs cameras scan the horizon, searching for wisps of smoke that humans might overlook for hours. Todays fires are spreading much more quickly, says CEO Sonia Kastner, who cofounded Pano AI in 2020. You dont have time for slow detection, slow assessment, slow buildup of resources.
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Panos system detects wildfires in a median of 3.5 minutesrevolutionary compared with traditional 911 alert times. It triangulates fire locations within hundreds of meters and alerts multiple agencies at once.Kastners eight-person AI team has spent five years training models to spot fires and distinguish smoke from dust or clouds. Quietly, computer vision has gotten really, really good, she says. While enterprises (and more and more states) have embraced the systemthe company has secured more than $140 million in cumulative contracts and raised a $44 million funding round in Junefederal adoption remains the biggest hurdle. To that end, Kastner frequently travels to Washington to push agencies to modernize procurement. Were serving as a bridge between the technology sector and emergency managers on the front lines of these ever-worsening natural disasters, she says. Jeremy Caplan
[Illustration: HelloVon]
Jonathan Siddharth
Cofounder and CEO, Turing
In early 2023, Jonathan Siddharth foresaw the coming AI arms race. He expanded the mission of his company, Turing, a recruiting platform that matched companies with remote workers. We went from finding smart software engineers to finding smart humans in every field and building a platform that could extract that human knowledge and skills and distill it into an LLM, he says.
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Today, Turingsupplies training data for eight of the nine companies developing the largest general-purpose AI models. The shift has also turned Turing into a quiet but central player in the artificial intelligence ecosystem, shaping what the next generation of AI systems will know. Turing is profitable and valued at roughly $2.2 billion.As models have advanced, generic data (often scraped from the web) is no longer good enough to achieve further intelligence gains. AI researchers need a regular supply of data that captures deep subject-matter expertise across domains from STEM to healthcare, Siddharth says. Were able to do that because we have two engines: the talent engine thats finding smart talent and the data generation platform that the talent works on. Mark Sullivan
Up in the Cascade Mountains, 90 miles east of Seattle, a group of high-ranking Amazon engineers gather for a private off-site. They hail from the companys North America Stores division, and theyre here at this Hyatt resort on a crisp September morning to brainstorm new ways to power Amazons retail experiences. Passing the hotel lobbys IMAX-like mountain views, they filter into windowless meeting rooms.
Down the hall, the off-sites keynote speakerByron Cook, vice president and distinguished scientist at Amazonslips into an empty conference room to have some breakfast before his presentation.
Cook is 6-foot-6, but with sloping shoulders that make his otherwise imposing frame appear disarmingly concave. Hes wearing a rumpled version of his typical uniform: a thick black hoodie and loose black pants hanging slightly high at the ankles. An ashy thatch of hair points in whatever direction his hands happen to push it. Cook, 54, doesnt look much like a scientist, distinguished or otherwise, and certainly not like a VPmore like a nerdy roadie.
They dont know who I am yet, he tells me between bites of breakfast, referring to the two dozen or so engineers now taking their seats. Despite his exalted title, Cook has faced plenty of rooms like this in his self-made role as a kind of missionary within Amazon, spreading the word about a powerful but obscure type of artificial intelligence called automated reasoning.
As hes done many times before, Cook is here to get the highly technical people in that room to become believers. Hes championing an approach to AI that isnt powered by gigawatt data centers stuffed with GPUs, but by principles old enough to be written on papyrusand one thats already positioning Amazon as a leader in the tech industrys quest to solve the problem of hallucinations.
Cook doesnt have a pretalk ritual, no need to get in character. Hes riffing half-seriously to a colleague about the pleasures of riding the New York subway in the summertime when someone mentions that the session is about to begin. He immediately drops his fork and strides out. His next batch of converts awaits.
When ChatGPT hit the world with asteroid force in November 2022, Amazon was caught flat-footed just like everyone else. Not because it was an AI laggardthe tech giant had recently overhauled nearly all of its divisions, including its massive cloud-computing arm, AWS, to leverage deep learning. Amazon also dominated the smart-home market, with 300 million devices connected to Alexa, its AI-powered assistant. It had even been researching and building large language models, the tech behind ChatGPT, for multiple years, as CEO Andy Jassy told CNBC in April 2023.
But OpenAIs chatbot changed the definitionand expectationsof AI overnight. Before, AI was still a mostly invisible ingredient in voice assistants, facial recognition, and other relatively narrow applications. Now it was suddenly seen as a prompt-powered genie, an infinitely flexible do-anything machine that every tech company needed to embraceor risk irrelevance. Less than six months after ChatGPTs debut, Amazon launched Bedrock, its own AWS-hosted generative AI service for enterprise clients, a list that currently includes 3M, DoorDash, Thomson Reuters, United Airlines, and the New York Stock Exchange, among others.
Over the next two years, Amazon injected generative AI into product after product, from Prime Video and Amazon Music (where it powers content recommendation and discovery tools) to online retail pages (where sellers can use it to optimize their product listings), and even into internal tools used by AWSs sales teams. The company has released two chatbots (a shopping assistant called Rufus and the business-friendly Amazon Q), plus its own set of foundation models called Novathey are general-purpose AI systems, akin to Googles Gemini or OpenAIs line of GPTs. Amazon even caught the industry fever around so-called AGI (artificial general intelligence, a yet-to-be-achieved version of AI that does any cognitive task a human can) and in late 2024 launched AGI Lab, a flashy internal incubator led by David Luan, an ex-OpenAI researcher.
Still, none of it captured the publics imagination like the stream of shiny objects emitted by OpenAI (reasoning models!), Anthropic (chatbots that code!), and Google (AI Overviews! Deep Research!). Like Apple, Amazon was unable to turn its early lead in AI assistants into an advantage in this new era. Alexa and Siri simply cannot compete.
But maybe that has been for the best, because 2025 was the year that AIs sheen suddenly started to come off: GPT-5 fell flat, vibe coding went from killer app to major risk, and an MIT study rattled the industry by claiming that 95% of businesses get no meaningful return on their AI pilot projects.
It was against this backdropthe summer AI turned ugly, as Deutsche Bank analysts called itthat Amazon publicly released Automated Reasoning Checks, a feature promising to minimize AI hallucinations and deliver up to 99% verification accuracy for generative AI applications built on AWS. The product was Cooks brainchild; in a nutshell, it snuffs out hallucinations using the same kind of computerized logic that lets mathematicians prove 300-page-long theorems. (In fact, a 1956 automated reasoning program called Logic Theorist is considered by some experts to be the worlds first AI system, finding new and shorter versions of some of the proofs in Principia Mathematica, one of the most fundamental texts in modern mathematics.)
Sexy, it aint. Still, Swami Sivasubramanian, one of Amazons highest-ranking AI executives, who serves on Jassys S-team of direct advisers, was impressed enough to call Automated Reasoning Checks a new milestone in AI safety in a LinkedIn post. Matt Garman, CEO of AWS, referred to it as game-changing.
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Automated reasonings promise of quashing AI misbehavior with math has quietly become an essential part of Amazons strategy around agentsthose LLM-powered workbots that are supposed to transform enterprise productivity [checks watch] any day now. Apparently, businesses have serious side-eye about that, too: Earlier thi year, Gartner predicted that more than 40% of agentic AI projects will be ditched within the next two years due to inadequate risk controls. The company told me recently that it predicts that 30% to 60% of the projects that do go forward will fail due to hallucinations, risk, and lack of governance. Thats not a prophecy Amazon can afford to let come truenot with a potential market for AI agents that Gartner estimates to be worth $512 billion by 2029. One way or another, hallucinations have got to go.
The question is how. Agents are just souped-up LLMs, which means they can and will go off the railsin fact, as OpenAI itself recently admitted following an internal study, they cant not. What Cook helped Amazon realize, just months after ChatGPTs release, was that they already had a secret weapon for extinguishing hallucinations, hidden in plain sight. Automated reasoning is the polar opposite of generative AI: old, stiff, and hard to use. Many at Amazon had never heard of it. But Cook knew how to wield it, having brought it to Amazon nearly 10 years ago as a way of rooting out hidden security vulnerabilities within AWS. And hed been amassing what he estimates to be the largest group of automated reasoning experts in the tech industry.
Now that investment is set to pay off in a way that Amazon never expected. Automated Reasoning Checks is just the first of many products that the company plans to release (on a timetable it wont specify) that fuse the flexibility of language models with the proven reliability of automated reasoning. The latest, called Policy in Amazon Bedrock Agentcore and previewed this week at AWS’s annual Re:Invent conference, uses automated reasoning to stop agents from taking actions they’re not allowed to (such as issuing customer refunds based on fraudulent requests).
If this combined approachknown as neuro-symbolic AIcan reduce the potential failure rate of agentic AI projects by even a fraction of a percent, it would be worth hundreds of millions of dollars, say analysts at Gartner. And Amazon knows it. To realize the transformative potential of AI agents and truly change the way we live and work, we need that trust, Sivasubramanian says. We believe the foundation for trustworthy, production-ready AI agents lies in automated reasoning.
To understand why Amazon is banking on automated reasoning, its worth sketching out how its different from the kind of AI youve already heard of. Unlike neural networks, which learn patterns by ingesting millions or even billions of examples, automated reasoning relies on a special language called formal logic to express problems as a kind of arithmetic, based on principles that date back to ancient Greece. Computers can use this rule-based approach to calculate the answers to yes-or-no questions with mathematical certaintynot probabilistic best guesses, as deep learning does.
Think of automated reasoning like TurboTax for solving complex logical problems: As long as the problems are expressed in a special language, computers can do most of the workand have been doing so for decades. Since 1994, when a flaw in Intels Pentium chips cost the company half a billion dollars to fix, nearly all microchip manufacturers have used automated reasoning to prove the correctness of designs in advance. The French government used it to verify the software for Pariss first self-driving Métro train in 1998. In 2004, NASA even used it to control the Spirit and Opportunity rovers on Mars.
Theres a catch, of course: Because automated reasoning can only reduce problems to three possible outcomesyes, no, or the equivalent of does not computefinding ways to apply this logically bulletproof but incredibly rigid style of AI to the real world can be difficult and expensive. But when automated reasoning works, it really workscollapsing vast, even unknowable possibilities into a single mathematical guarantee that can compute in milliseconds on an average CPU. And Cook is very, very good at getting automated reasoning to work.
Cook began his career building a formidable scientific reputation at Microsoft Research, where he spent a decade applying automated reasoning to everything from systems biology to the famously unsolvable halting problem in computer science. (Want a foolproof way to tell in advance if any computer program will run normally or get stuck in an infinite loop? Sorry, not possible. Thats the halting problem.) But by 2014, he was looking to put his findings, many of which have been published as peer-reviewed research, to work outside the lab. I was figuring out: Where is the biggest blast radius? Wheres the place I could go to foment a revolution? he says. I watched everyone moving to the cloud, and was like, I think AWS is the place to go.
The first problem Amazon aimed Cook at was cloud security. Reporting directly to then chief information security officer Stephen Schmidt, Cook and his newly formed Automated Reasoning Group (ARG) painstakingly translated AWS security protocols into the language of mathematical proofs and then used their logic-based tools to surface hidden flaws. Once those flaws were corrected, those same tools could then prove with certainty that the system was secure.
Some at AWS were dubious at first. When you look mad scientist up in the dictionary, Byrons picture is in the margin, says Eric Brandwine, an Amazon distinguished engineer who at the time worked on security for AWS. Early on, I challenged [him] on a lot of this stuff. But as Cooks group fleshed out plans and racked up small but significant winslike catching a vulnerability in AWSs Key Management Service, the cryptographic holy of holies that controls how clients safeguard their dataskeptics started becoming evangelists.
Some of these [were] beautiful bugstheyd been there for years and never been found by our best experts, and never been found by bad guys, says James Hamilton, a legendary distinguished engineer within Amazon who now directly advises Andy Jassy. And yet, automated reasoning found them.
From 2018 onward, Amazons automated reasoning experts worked with engineers to encode the technology into nearly every part of AWS, from analytics and storage to developer tools and content delivery. One particular niche of cloud-computing clientsheavily regulated financial service firms, like Goldman Sachs and the global hedge fund Bridgewater Associates, with sensitive data and strict compliance requirementsfound automated reasonings promise of provable security extremely compelling. When ChatGPT appeared and the world flung itself headfirst into generative AI, these companies did too. But they still wanted to keep the one small thing, Cook says, that theyd become accustomed to along th way: trust.
That customer feedback spurred Cook to imagine how LLMs and automated reasoning might fit together. The solution that he and his collaborators prototyped in the summer of 2023 works by leveraging the same logical framework that worked so well for squishing security bugs in AWS.
Step one: Take any policy meant to inform a chatbot (say, a stack of HR documentation, or zoning regulations) and translate it into formal logicthe special language of automated reasoning. Step two: Translate any responses generated by the bot too. Step three: Calculate. If theres a discrepancy between what the LLM wants to say and what the policy allows, the automated reasoning engine will catch it, flag it, and tell the bot to try again. (For humans in the loop, itll also provide logical proof of what went wrong and how, and suggest specific fixes if needed.)
We showed that to senior leadership, and they went nuts for it, says Nadia Labai, a senior applied scientist at AWS who partnered with Cook on the project. The demo went on to become Automated Reasoning Checks, which Amazon previewed at its annual Re:Invent conference in December 2024. PwC, one of the Big Four global accounting and consulting firms, was among the first AWS clients to adopt it.
We do a lot of work in pharmaceutical, energy, and utilities, all of which are regulated, says Matt Wood, PwCs global and U.S. commercial technology and innovation officer. PwC relies on solutions like AWSs automated reasoning tool to check the accuracy of the outputs of its generative AI toolsincluding agents. But Wood sees the technologys appeal spreading beyond finance and other regulation-heavy industries.
Look at what it took to set up a website 25 years agothat was a refined set of skills. Today, you go on Squarespace, click a button, and its done, he says. My expectation is that automated reasoning will follow a similar path. Amazon will make this easier and easier: If you want an automated reasoning check on something, youll have one.
Amazon has already embarked on this path with its own enterprise products and internal systems. Rufus, the AI shopping assistant, uses automated reasoning to keep its responses relevant and accurate. Warehouse robots use it to coordinate their actions in close quarters. Nova, Amazons fleet of generative AI foundation models, uses it to improve so-called chain of thought capabilities.
And then there are the agents. Cook says the company has multiple agentic AI projects in development that incorporate automated reasoning, with intended applications in software development, security, and policy enforcement in AWS. One is Policy in AgentCore, which Amazon released after this story was reported. Another thats peeking out from behind the curtain is Auto, an agent built into Kiro, Amazons new AI programming tool, that will use formal logic to help make sure bot-written code matches humans intended specifications.
But Sivasubramanian, AWSs vice president for agentic AI (and Cooks boss), isnt coy about the commitment Amazon is making. We believe agentic AI has the potential to be our next multibillion-dollar business, he says. As agents are granted more and more autonomy . . . automated reasoning will be key in helping them reach widespread enterprise adoption.
Agents are part of why Cook is touting automated reasoning to his engineer colleagues from the North American Stores division at their off-site in the mountains. Retail might not seem to have much in common with finance or pharma, but its a domain thats full of decisions with real stakes. (While onstage at re:Invent 2025, Cook said that “giving an agent access to your credit card is like giving a teenager access to your credit card… You might end up owning a pony or a warehouse full of candy.”) And in that environment, relying on autonomous botsempowered to do anything from execute transactions to rewrite softwarecan turn hallucination from tolerable quirk into Russian roulette.
Its a matter of scale: When one vibe coding VC unleashes an agent that accidentally nukes his own apps database, as happened earlier this year to SaaS investor Jason Lemkin, its a funny story. (He got the data back.) But if Fortune 500 companies start deploying swarms of agents that accidentally mislead customers, destroy records, or break industry regulations, theres no Undo button.
Enterprise software is full of these potential pitfalls, and existing methods for reducing hallucination arent always strong enough to keep agents from blundering into them. Thats because agents shift the definition of hallucination itself, from errors in word to errors in deed. First of all, this thing could lie to me, explains Cook. But secondly, if I let it launch rocketshis metaphor for irreversible actionswill it launch rockets when were not supposed to?
Back in his hotel room after the keynote, Cook is reviewing the contents of a confidential slide deck about how automated reasoning can solve this rocket-launching problem. The demo, which he hurriedly mentioned in his talk (he ran out of time before being able to show it), describes a system that can transform safety policies for an agentdos and donts, written in natural languageinto a flowchart-like visualization of how the agent can and cannot behave, all backed by mathematical proof. Theres even an Attempt to Fix button to use if the system detects an anomaly.
Cook calls the demo a concept car, but some of its ideas made it into Policy in AgentCore, which is already available in preview to some AWS customers.
PwC, for one, sees Amazons logic-backed take on AI extending into coordinating the agents themselves. If youve got agents building other agents, collaborating with other agents, managing other agents, agents all the way down, says Wood, then having a way of forcing consistency [on their behavior] is going to be really, really importantwhich is where I think automated reasoning will play a role.
The ability to reliably orchestrate the actions of AInot just single agents, but entangled legions of them, at scaleis a target that Amazon has squarely in its sights. But automated reasoning may not be the only way to get the job done.
EY, another Big Four firm, recently launched its own neuro-symbolic solution to AI hallucinations, EY Growth Platforms, which fuses deep learning with proprietary knowledge graphs. A startup called Kognitos offers business-friendly agents backed by a deterministic symbolic program, dubbed English as Code. Others, like PromptQL, forgo neuro-symbolic methods altogether, preferring the simulated reasoning of frontier LLMs. But even they still attack the agent hallucination problem much like Amazon does: by using generative AI to translate business processes into a special internal language thats easy to audit and control.
That translation process is where Amazon built a 10-year lead with automated reasoning. Now it has to maintain it. Nadia Labai is currently working on ways to improve Amazons techniques for using LLMs to convert natural language into formal logic. Its part of a strategy that could help turn Amazons brand of customer-driven, business-friendly AI into a new class of industry- defining infrastructure.
A few days before the off-site, I met with Cook in a conference room at Amazons Seattle headquarters. Sitting with his legs tucked catlike beneath him, Cook mused about his own vision for the future of automated reasoningone that extends far beyond Amazons ambitions for enterpise-grade AI.
The world, he says, is filled with socio-technical systemspatchworks of often-abstruse rules that only highly paid experts can easily navigate, from civil statutes to insurance policies. Right now, rich people get [to take advantage of] that stuff, he continues. But if the rest of us had a way to manipulate these systems in natural language (thanks, LLMs) with an underlying proof of correctness (thanks, automated reasoning), a workaday kind of superintelligence could be unlocked. Not the kind that helps us colonize the galaxy, as Google DeepMind CEO Demis Hassabis envisions, but one that simply helps people navigate the complexity of everyday life, like figuring out where its legal to build housing for an aging relative or how to get an insurance company to cover their expensive medication.
You could have an app that, in an hour of your own time, would get answers to questions that before would take you months, Cook says. That democratizes, if you will, access to truth. And thats the start of a new era.
This story is part of Fast Companys AI 20 for 2025, our roundup spotlighting 20 of AIs most innovative technologists, entrepreneurs, corporate leaders, and creative thinkers.
Over the past decade, Figma has transformed how people within companies collaborate to turn software ideas into polished products. Now the company is itself being transformed by AI. The technology is beginning to show its potential to take on much of the detail work that has required human attention in design, coding, and other domains. But the end game involves far more than typing chatbot-style prompts and waiting for the results.
I spoke with Figmas head of AI, David Kossnickone of Fast Companys AI 20 honorees for 2025about what the company has accomplished so far and where hes trying to steer it. We’re still in chapter one, maybe the start of chapter two, he told me.
This Q&A is part of Fast Companys AI 20 for 2025, our roundup spotlighting 20 of AIs most innovative technologists, entrepreneurs, corporate leaders, and creative thinkers. It has been edited for length and clarity.
Talk a little bit about what your work at Figma encompasses and how you came to have this job.
Anything that has AI in it, I and my team touch in some way. It’s everything from traditional AI tools like search, which we’ve rebuilt using multimodal embeddings, to some of our newer, AI-forward workflows. Figma Make is an example of that.
As to how I came to get this job, I’ll give you a short version. I knew a lot of the Figma team for a long time. The chief product officer, Yuhki [Yamashita], and I went to college together. He was at my wedding.
I did a startup of my own, and one of our board members was John Lilly, who was also on the board of Figma. I actually met [Figma cofounder/CEO] Dylan [Field] when there was, like, a 20-person Figma team, because we were building a game engine, and Figma is basically a game engine, with all sorts of custom renderings. [Lilly] was like, You guys should compare notes.
So I’ve known the team for a long time, and it’s a product I’ve used a lot. And then, about a year and a half ago, when I joined, I’d been working on AI at Coda, which was then acquired by Grammarly.
As a big Figma user, I also felt like there was just such a huge opportunity for Figma, and it had barely gotten started. So I was thinking about what’s next and sharing it with Yuhki: Theres a lot you guys could do. He was like, I know, we just don’t have the right team here yet. You wanna come? I was like, That sounds amazing.
Is there a particular Figma philosophy about AI and how to put it into this experience that’s been around for a while, and which people choose to use because they like it, in most cases?
There’s been a couple of learnings, both from our own team and from working with customers. A lot of our biggest customers are technology companies themselves. Many are integrating AI themselves. And so we’ve learned through themwhat’s working and what they’re trying.
There have been two industry trends, and we’ve done both here. One is trying to find existing workflows that you can add AI to, to save users time, to delight them, to give them new capabilities. And also building totally new experiences that have AI as the core of the workflow.
Interestingly, we’ve actually done some market research and surveys of users and other companies. People understand and value the new AI for workflows even more. I think that is counterintuitive. You think you have such big products, and adding efficiencies to them is very viable. And it is. But often, AI is a little more invisible there. Kt’s embedded in a workflow that you’re used to, and so the thing that is forefront in your mind is the workflow itself
That’s good. We don’t want to get in people’s way. Figma Designs canvas is kind of like the Google homepage or Facebook news feed, where a single pixel of friction literally slows down millions of people every day. Which makes for interesting challenges. How do you introduce things so they dont bother people?
But on the flip side, there’s a lot of new workflows and new tools. Peopleespecially our type of customersare always experimenting. And so they’re very open to trying a totally different approach.
Historically, Figma has been this thing that human beings use to collaborate with other human beings to create stuff from scratch, and often very carefully considered stuff. What’s the experience like of integrating tools that take some of that heavy lifting off their shoulders?
I think it’s super exciting. It feels and looks different for different user types. So as an example, we actually just finished up a $100,000 hackathon, our first ever, for Figma Make. It was totally inspiring seeing all the range of things people have made.
There were students. There were people who never learned to code. There were designers who code a lot, and its just helping them do it faster. There were hobbyists. For a lot of those user types, a very common theme was, Wow, I just couldn’t have done this before.
The other way it feels is as a kind of thought partner to experts. I feel this myself as a [product manager] when I chat with Figma Make or ChatGPT. I have a problem. I have a solution in mind. And actually, there are some other solutions I hadn’t thought about, because I was so focused on this one solution. It can help you pull back and see a wider solution space, and explore a few other threads in a very cheap way before you go too deep.
Its like Doctor Strange, where he has this magic crystal that lets him look into all the different possible futures. Expert users are always running simulations in their heads. What if I move this button over here? How’s the user behavior going to change? What does that mean for the next part of the experience? We’re finding that these types of AI tools make that loop so much faster, where it’s like, I’m just going to try exploring a bunch. I’m going to literally make them, but make them 10 times as quickly, and play out all those different end states.
How far is Figma down the continuum from having no AI to AI being everywhere and doing everything AI could possibly do?
It’s an interesting question. There’s AI today and AI in the future. If all research was frozen, there would probably still be five years of new product experiences that the industry could build from current models. But the pace of model improvement is still really high as well.
For us, I’d say we’re still in chapter one, maybe the start of chapter two. And chapter one was, We’re going to do a bunch of basic features, get our feet wet, save time in your workflows. Chapter two is, We’re doing some new AI-first experiences. Figma Make, that whole category of prompt-to-app, is very, very new.
As the models get better and faster and cheaper, what other new workflows are going to become available? Today, things like autocomplete, as an example, are hard to make fast, and hard to make cheap, and hard tomake high quality. And, you know, we’re still using many interfaces in the industry that feel like typing at a terminal from the ’60s. That’s not the final interface. That’s not the final workflow. I think the interfaces are going to become more visual, more exploratory.
It’s part of why I’m so excited about Figma and why I came here. As AI gets better, what you want the experience of working with an AI to feel like is going to be more and more similar to what you want the experience of working with a human to feel like. You’re going to want to brainstorm with the AI before it goes off and thinks for 10 hours and then builds something. You’re going to want to work through the big trade-offs. Youre going to want your teammates in there too, not just the AI.
I think that’ll be a super exciting place, where things like code become implementation details that AIs are more and more capable of driving, with humans reviewing.
