The assumption that everyone can and should do everything they have been given to do is an old industrial paradigm that does not hold water for “knowledge workers” who all have tons of projects that could be done infinitely better. Renegotiating agreements and standards with ourselves and our world is an unfamiliar but required skill […]
In a hyper-connected world, everyone in an organization should remember they work for their customers, not their bosses. Companies never go out of business because they lose their bosses. They only disappear when they lose their customers.