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Three weeks into her new role as VP of operations, Maria got an 11:47 p.m. Slack from her COO: Where are we on the Q3 supply chain numbers? She had sent him those numbers that morning. She sent them again. By 6 a.m., Marias boss had changed the entire project scope based on a board conversation she didnt know had happened. By noon, hed ccd the CEO on a complaint about delaysdelays caused by his own shifting priorities. Maria didnt push back: She absorbed the burden. She reframed his abrupt messages before forwarding them to her team. She stayed late recalculating projections to match his latest mandate. She deflected her teams frustration with careful explanations about strategic pivots. The work was exhausting, and it was invisible. Her team saw a supportive leader. Her boss saw smooth execution. No one saw the toll. Many managers find themselves in this position: absorbing friction from above while protecting those below. Gallup research finds that managers account for at least 70% of changes in employee engagement, yet many of those same managers report feeling crushed by contradictory demands from their own bosses. McKinsey research confirms that the quality of the relationship with a direct manager is the single most important factor in employee satisfaction. The message is clear: The friction you absorb doesnt just affect you. It reverberates through everyone below you. In my executive and team coaching work with senior leaders, I see this pattern repeatedly: A C-suite leader creates destructive organizational friction through a chaotic style, lack of personal accountability, and unchecked reactivity. And managers are left to absorb it. Its an unsustainable dynamicbut one managers can counteract. Here are four strategies for navigating friction without burning out or compromising your effectiveness. 1. Name the Friction, Then Decide Whats Worth Absorbing The first step is getting honest about which type of friction youre dealing with. Constructive frictiona boss who raises the bar, questions your logic, or forces you to confront underperformanceis uncomfortable but valuable. This is what I call healthy friction. If your boss is pushing you to eliminate inefficiency or rethink a flawed process, thats worth leaning into, not absorbing. Destructive friction is different. Its energy lost to misalignment, rework, and emotional labor. Stanford management professor Bob Sutton identifies several types of destructive friction: unnecessary complexity that adds steps without adding value, ambiguity when goals keep shifting, emotional volatility that forces you to manage up constantly, and micromanagement that erodes autonomy. Liz Wiseman, author of Multipliers, calls leaders who create destructive friction diminishers. They drain capability through behaviors like jumping in with answers or involving themselves in every decision. To separate signal from noise, seek to understand whether this unnecessary interference is actually your boss managing real constraints you dont see. A sudden pivot might reflect CEO pressure. Increased scrutiny might follow a compliance issue. Research on the hidden realities of leadership shows that senior leaders frequently operate under pressures that are invisible to their teams. Use these criteria to assess the situation: Comprehension: Have you had a candid, vulnerable conversation with your boss to understand the origin of the friction? What specific behaviors create it? Duration: Is this temporary or chronic? You can absorb friction during a crisis. You cant sustain it indefinitely. Impact on outcomes: What is your role in creating or enabling the behavior? Does absorbing the friction improve results or just create an illusion of progress? Cost to you and your team: What does it cost in time, energy, and team morale? Are you protecting your team or just delaying the impact? If talented people are leaving, youre not absorbing effectively. Marcus, chief of staff at a healthcare startup, learned this the hard way: I spent three months resenting my CEOs constant questions about our hiring pipeline. I thought he was micromanaging. Then I learned we were six weeks from running out of runway, and he was trying to slow spending without panicking the team. I wish Id asked, What are you seeing that Im not? sooner. 2. Create Systems That Reduce Friction Once youve diagnosed the friction, build systems to reduce itsystems that dont require you to be the constant intermediary. The instinct is to work harder, absorb more, and hope conditions improve. But research consistently shows that individual effort cannot compensate for structural dysfunction. A Deloitte study finds that when productivity tools and ways of working lack clarity, they create more work rather than less. And Gallups engagement research shows that only 46% of employees clearly understand what is expected of them, a 10-point drop from 2020. When the system around you generates confusion, the solution is not to absorb faster. Its to redesign the system. Four structural changes can reduce your role as the constant go-between. Establish clear decision rights. Much friction comes from unclear ownership. When roles blur, decisions stall and accountability weakens. Bains RAPID framework (recommend, agree, perform, input, decide) can help. When Maria finally had this conversation with her boss, they discovered he wasnt trying to micromanage. He genuinely didnt know she had authority to approve vendor contracts under $500K. Create predictable communication. Random check-ins create constant interruption. Your operating rhythm is a signal of how you leadit sets the tempo for decision-making, collaboration, and accountability. One director of product management I coached solved her bosss just checking in problem by instituting a Friday afternoon dashboard: three metrics, three decisions pending, three risks. He stopped asking because he knew hed get answers Friday, she said. Document and share context. When priorities shift, capture the change and its rationale. A simple decision log helps everyone see how you got here and why yesterdays plan changed. Build buffers into your processes. If your boss routinely changes direction, dont commit your team to immovable deadlines. Build in review points. Use phased rollouts. 3. Have the Conversation Sometimes systems arent enough. You need to name the pattern directly. Your boss likely doesnt see themselves as creating friction; they see themselves as ensuring quality or responding to pressure from above. Research on managing up suggests framing it as a shared problem, not an accusation. Try the following scripts: Frame it as shared: I want to make sure Im giving you what you need without overwhelming the team. Can we talk about how decisions are flowing right now? Come with data: Weve reprioritized three times this month, which has added about 40 hours of rework. I want to understand whats driving these changes so we can build more flexibility into the plan. Focus on impact, not intent: When requests come in after 9 p.m., the team feels like they need to respond immediately, which is creating burnout. Can we establish core hours for urgent communication? Propose experiments: What if we tried a two-week sprint where priorities stay locked unless something is genuinely on fire? Andrea, a senior director at a media company, used this approach when her bosss conflict-avoidant style created constant mixed messages. I told him, I think we both want the same thing: happy clients and a sustainable pace. Right now, were getting requests from three stakeholders who think they are all top priority. Can you help me understand how to sequence these? He didnt love the conversation, but he did start having clearer conversations with stakeholders. 4. Know When to Stop Absorbing, And Protect Your Own Leadership Sometimes friction stops being fuel and becomes rot. Drawing on insights from organizational psychologists like Adam Grant, you can watch for three warning signs that conflict has crossed into dysfunction: Its chronic rather than tied to specific crises, its driven by ego or insecurity instead of real business concerns, and its starting to show up in exit interviews and the loss of your strongest people. At that point, continuing to quietly absorb the damage is not noble leadership. Its enabling a toxic culture. You have three options: Escalate. Share what youre experiencing with a skip-level leader or HR business partnernot as gossip, but as a risk flag. Weve lost three senior people in six months, and the exit interviews all mention the same concerns about unclear priorities. Set boundaries. Let some friction flow downward or upward. If your boss demands weekend work for nonemergencies, say no. If they change priorities daily, push back: I need three business days to reallocate resources. If its truly urgent, tell me what were deprioritizing. Leave. If the friction is chronic, youve tried to address it, and nothing changes, staying may be costing more than its worth. Make an exit plan. James, former VP of Sales at a SaaS company, eventually chose to leave. After two years, I realized this is the job. And the job was making me someone I didnt want to be: short-tempered with my team, anxious on Sunday nights, too tired to be present at home. Leaving felt like giving up. Six months later, I can see it was the smartest thing I did. The bigger risk, though, is what happens if you stay and dont change course. Deloittes research on leadership sustainability shows that burned-out leaders transmit their stress directly to their teams, creating a cascade that damages performance at every level. You become reactive instead of strategic. You model anxiety instead of steadiness. You teach your team that success means managing up rather than delivering value. The Fallout from Friction With time, Maria also realized this. I thought I was being a good boss by shielding my team. But I was teaching them that last-minute fire drills were normal. When one of my best people resigned, she said, I just want to work somewhere that feels calmer. I wasnt absorbing the friction. I was transmitting it. So as you navigate friction from above, ask yourself regularly: What kind of leader am I becoming? What norms am I creating? What am I teaching my team about how work should feel? Being a buffer matters. But being a buffer shouldnt require you to lose yourself in the process.
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E-Commerce
At a park near Canberra, Australia, a series of small white pyramid-shaped boxes are part of a new experiment: Can frog saunas help bring back an endangered species? The green and golden bell frogan iconic Australian amphibian with a call that sounds like a cross between a power tool and a quacking duckis already extinct in the area. Like other frog species around the world, it was a victim of a deadly fungus called chytrid that has been killing amphibians for decades. But scientists are reintroducing the vibrant frog with the hope that a design intervention can help it survive. [Photo: courtesy Simon Clulow/University of Canberra] The sauna is a simple design, with bricks inside a plastic enclosure that heats up in the sun. The bell frog loves sitting in the heatand conveniently the high temperatures kill the fungus. The technology we’re using is extremely low tech, said Simon Clulow, a conservation ecology professor at the University of Canberra leading the research. Thats good because everything we do in science and conservation, ideally, we want to be accessible, affordable, and scalable. [Photo: Tyler Cherry/University of Canberra] A new intervention backed by years of research Clulow started thinking about the idea as a doctoral student, when he noticed that frogs in a university enclosure liked to sit in the holes inside bricks, probably because they could hide away and feel warmer. At the same time, he knew that the chytrid fungus was most dangerous when frogs got cold. That led to this idea: Could you create essentially pockets of disease refuge by creating little hot spots in the environment? he said. [Photo: Tyler Cherry/University of Canberra] Along with other researchers, he initially tested bricks that were painted black, but they didn’t get quite warm enough, so the small plastic greenhouse was added to help keep the bricks hotter. Research has shown that this type of environment makes a difference. “We know for sure if we hold the frogs in a temperature-controlled cabinet at those sorts of temperatures for even just a couple of days, it usually leads to complete clearance [of the fungus],” Clulow said. “But even just short-term spikes clearly have beneficial effects.” The green and golden bell frog used to be common on Australias eastern seaboard. It was widespread in every farm, in everyones ponds, and it was just one of those frogs probably nobody took much notice of because it was absolutely everywhere, Clulow said. Universities often went out to collect the frogs for use in biology classes. Then, in the 1980s, the fungus devastated the population, along with other species of frogs. Only a few isolated pockets of the green and golden bell frogs were left on the coast. [Photo: Tyler Cherry/University of Canberra] The places where the frogs survived were a little warmer in the winter, with water that was slightly more saline. That led to the second part of the intervention in the new studytiny ponds with slightly saltier water, which research has shown also kills the fungus without harming the frogs. (The salinity is only about two or three parts per thousand, not enough to taste salty if you drank the water.) The scientists call the small saline ponds spas, and they’re set up next to the saunas. The new experiment is the largest of its kind. The research team installed 15 experimental wetlands sprawling over hundreds of square miles in Australias Capital Territory, with some areas acting as a control to see how well the interventions work. Theyve released around 450 frogs so far this year; the first generation was raised in captivity and given the extra boost of a vaccine against chytrid. The next generation, born in the wild, will rely on the saunas and spas to treat the fungus. [Photo: Tyler Cherry/University of Canberra] The real-world test When we talked, Clulow had been up until 3 a.m. the previous night tracking the newly released frogs. They’re not hard to spot. “They have a really fantastic, obvious call, a little bit like a motorbike revving up,” he said, demonstrating the sound. The frogs have microchips so they can be tracked. So far, roughly a month after the first frogs were released, the population is thriving. [Photo: Tyler Cherry/University of Canberra] The first big test for the project will be in the upcoming Australian winter (during the North American summer), and then the following winter when the new generation of frogs will need to survive. The outside temperature can dip to negative 5 degrees Celsius, or 23 degrees Fahrenheit. Inside the tiny saunas, it can stay a toasty 77 to 86 degrees Fahrenheit. The research team still needs to prove that the interventions work as well in the wild as they did in the lab, but the solution could potentially be replicated around the world. At least 90 species of frogs have gone extinct because of the fungus; hundreds of others are at risk.
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E-Commerce
Roger Sauerhaft thought he had done everything right. The 38-year-old PR consultant had been running his solo practice in New York since 2021, paying $1,189 a month for what seemed like good health insurance through his states individual marketplace. In late 2023, he developed a medical issue that required a specialist, and started calling doctors’ officesonly to be turned away again and again. The closest in-network specialist was an hour away in Long Island. One medical administrator was honest with him: His plan’s network was too restrictive. He needed broader coveragebut that wasn’t available to him. “When you’re a solopreneur, your health is your business,” Sauerhaft says. “When you have a problem, you need to get it fixed really quickly. That requires access.” Approximately 16.5 million Americans were self-employed as of January 2026, according to the Bureau of Labor Statistics. MBO Partners 2025 annual survey puts the number at 72.9 million, counting not just full-time self-employed workers but also part-time and occasional independent earners. For solopreneurs and small-business owners across the U.S., individual marketplace plans are predominantly HMOs, or health maintenance organizations, which have narrow networks and require referrals to see specialists. PPOs, or preferred provider organizations with broader access, are available on marketplaces in only a handful of states or through employer-sponsored plans. Most solopreneurs across the U.S. get their insurance from Affordable Care Act marketplaces. Premiums, deductibles, and out-of-pocket costs can eat up a significant portion of their income, and many plans restrict access to care through narrow provider networks. This gap leaves many paying high prices for plans that dont meet their needs, forcing them to choose between their health and their businessor find creative work-arounds to access better coverage. Making it work For Sauerhaft, HMOs were the only plans available on his states ACA marketplace, complicating his search for a nearby specialist. He looked at options from the Freelancers Union, but couldnt find anything better and began questioning the future viability of his business. I thought about folding the business at that point, he says. Instead, he expedited his wedding by a few months so he could join his fiancées employer PPO plan. He had gone independent to chart his own path, but the system had basically taken it away from me, he says. Liang Zhao, 38, was able to set up her own independent PR practice in 2019, in part because she had access to health coverage through her husbands employer. But in September 2025, her husband was laid off. Their premiums for a family of three jumped from around $700 to $3,000 per month under COBRA (the Consolidated Omnibus Budget Reconciliation Act, a federal law that ensures individuals and their families are able to maintain access to healthcare coverage during certain life events, such as job loss). “We’re literally one layoff away from an entire family losing coverage,” Zhao says. Historically, this country has set up a system where health insurance has been distributed through employers, so the whole system benefits larger employers who are able to negotiate better rates for their employees. Solopreneurs who can’t rely on a spouse’s coverage have to get more creative. For Bob Christie, an independent consultant based in New York who travels across the country for his work, having nationwide coverage is a prioritybut the state marketplace offers plans that work only in New York, or other states in an emergency. A broker connected Christie with Iron Health Benefits Partners, a Nebraska-based company that works with independent contractors. He technically became their employeefilling out a monthly questionnaire for token paywhich gave him access to their Blue Cross Blue Shield of Nebraska group plan with nationwide PPO coverage. His premium: $1,321 a month. Barriers to growth When it’s time to expand, health insurance can be a formidable obstacle. Alvin Carlos, 34, a financial planner in Washington, D.C., built his solo practice into a five-person firm and knew he needed to offer coverage to attract and retain talent. But when he explored group plans for his five employees across five states, a broker’s quote came to $8,010 a monthmore expensive than individual coverage. His solution was to turn to a Health Reimbursement Arrangement, or HRA. Carlos reimburses employees $300 to $1,000 monthly depending on whether they’re single or have a family, covering premiums, copays, and deductibles. HRAs are a tax-advantaged benefit that gives employees flexibility to choose their own plans. Hes increased the reimbursement once in 2026 due to premium spikes. “Our health insurance system is broken,” Carlos says. “It is so expensive and it is so complicated.” Navigating the rules Sole proprietors and companies with few employees have to wade through a patchwork of state-specific rules, shifting eligibility standards, and premiums that keep going up. Theyre in a very precarious position right now, says Jesse McDonald, a health insurance broker based in Milford, Connecticut. U.S. healthcare costs keep escalating, so the insurance that’s covering it gradually escalates. Its been a problem thats been getting worse and worse. McDonald said enhanced premium tax credits during the pandemic briefly eased the burden for many independent workers, lowering monthly premiums and expanding eligibility. But those enhanced subsidies expired at the end of 2025. Jennifer Chumbley Hogue, a Dallas-based health insurance broker, says 22% of her clients qualified for subsidies in 2025. Of those clients, about half went without coverage in 2026 after losing that support. Still, she cautions solopreneurs not to assume theyre out of options, recommending they consult brokers with extensive knowledge of their local market and rules. Fixing the access gap For Sauerhaft, the barrier isnt cost but breadth of coverage. “Even if I had to pay $2,000 a month for a PPO, I would have done it,” he says. “It wasn’t about affordabilityit was about getting access.” He believes his states marketplace could better serve solopreneurs if it offered more middle-ground options between restrictive HMOs and PPOsor allowed people to pay more for greater provider choice. Sauerhaft, whose own coverage crisis nearly derailed his business, sees the pain as a catalyst for change. The more people who get caught in this broken system, the more awareness there will be, and hopefully pressure to fix it, he says. I am heartened by the fact that things are already much better today than they were 20 years ago, but progress can be slow.
Category:
E-Commerce
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