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A majority of Gen Z workers are turning to AI chatbots during the workday for personal reasons, including mental health support, with 40% saying they talk to AI for at least an hour every day, according to a new Resume.org survey. Many Gen Zers entered hybrid or remote jobs where casual mentorship or watercooler chats never formed, so AI fills that relational void,” said Kara Dennison, Resume.orgs head of career advising. “It listens, it responds thoughtfully, and it never criticizes.” She added: That creates a sense of psychological safety thats often missing in corporate hierarchies. Its about connection, control, and immediacy. Theyre using AI the way earlier generations used coffee breaks or hallway chats: to decompress, problem-solve, or feel understood. While older generations might describe ChatGPT as a tool, 47% of Gen Z say it feels far more personal: 25% of Gen Z describe ChatGPT, Copilot, and other AI bots as their therapist or coach, a friend, or coworker, while 34% admit to confiding in AI chatbots about things theyve never told another person. Some 16% say they frequently discuss personal topics such as mental health or relationships with AI, while 33% say they do so occasionally. Resume.org’s survey collected data from 1,000 full-time U.S. Gen Z workers ages 18 to 28 who used an AI chatbot such as ChatGPT or Copilot in the past week. Gen Z may be using ChatGPT for therapy, but mental health experts say it comes with risks. “Using a general-purpose chatbot as a therapist compromises the fundamental elements of safe care: clinical oversight, legal confidentiality, and a dependable route to human intervention,” Gijo Mathew, chief product officer at Spring Health, a global mental health platform for employers and health plans, told Fast Company. “This can introduce significant risks, particularly in multi-turn, emotionally charged discussions,” Mathew continued. “Most chatbots and large language models (LLMs) were not designed for mental health support and may overlook warning signs or offer articulate yet clinically unsound advice.” According to the survey, 43% of Gen Z workers spend at least 30 minutes per day using ChatGPT or a similar AI chatbot; 13% use it for one to two hours a day; 6% for two to four hours a day; and 5% for more than four hours a day. When it comes to dealing with stress and well-being on the job, 38% of Gen Z are turning to AI to take breaks, and 33% to talk through work-related stress or frustrations. That’s time that could be spent interacting with other humans. The findings also come at a time when 89% of corporate workers say they faced at least one mental health challenge in the past year.
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E-Commerce
Below, Scott Anthony shares five key insights from his new book, Epic Disruptions: 11 Innovations That Shaped Our Modern World. Scott is a clinical professor of strategy at the Tuck School of Business at Dartmouth College. His research and teaching focus on the adaptive challenges of disruptive change. Previously, he spent over 20 years at Innosight, a growth strategy consultancy founded by Harvard Business School professor (and father of the idea of disruptive innovation) Clayton Christensen. Whats the big idea? In 1620, Sir Francis Bacon wrote that there were three technologies for which it was possible to draw a clear line before and after: the printing press, the compass, and gunpowder. Those three technologies that changed the world stretched over 1,600 years. Today, it feels like theres a big disruptive development every 1,600 seconds. Autonomous vehicles . . . augmented reality . . . artificial intelligence . . . additive manufacturing. And those are just the ones that begin with A. How do we make sense of a world where change is truly the only constant? Understanding how disruptive innovation and epic change happens allows us to see the world more clearly. 1. Disruptive innovators transform the world. Florence Nightingale was a nurse. You might have a visual of The Lady with the Lamp, and thats part of Florences story, but there is so much more. Shocked by her experience in the Scutari hospital during the Crimean War, she developed a series of analyses, brilliantly visualized in polar area charts that showed the power of prevention and proper hygiene in hospitals. She wrote books explaining the essence of nursing that anyone could buy and read, and set up schools to train nurses. What she did was disruptive innovation. Nightingale enabled a broader population to improve health standards and living conditions, focusing on prevention rather than treatment. Many of the things that we take for granted today, such as modern sewage systems or having light and fresh air during recovery, trace back to Nightingales work. Disruptive innovators transform existing markets and create new ones by making the complicated simple and the expensive affordable. They open markets to broader populations that historically lacked wealth or specialized skills. They literally change the world. 2. Every story of disruptive innovation has heroes. In the year 1437, Johannes Gutenberg was working on something in Strasbourg. No, it was not the printing pressat least, not yet. He was part of a team working on a trinket: a mirror that could capture the essence of the Holy Spirit during a planned pilgrimage in 1439. Well, that pilgrimage was called off because of an outbreak of the Bubonic Plague. That was bad for many people, but good for the world, because Gutenberg and his team went in a different direction. They met someone named Conrad Saspatch, who had an innovative wooden press. In 1440, they combined that with a range of other things to create a working version of the printing press. If you have an idea that you think could be disruptive, you need to find people who will support you. To commercialize it, they needed customers, scale, and funding. They found a merchant named Johann Fust who gave them the capital to build their business. Fust ultimately sued them and took control of the technology, but thats not the primary point here. The point is that every story of disruption has a protagonist, but it is always accompanied by multiple people involved. Every story has heroes, and that word is plural. So, if you have an idea that you think could be disruptive, you need to find people who will support you. If youre in an organization thats seeking to have more disruptions, you need to make sure the environment supports those innovators who are going to do the work. 3. Disruptive innovation is predictably unpredictable. In 1947, a trio of researchers at Bell Labs developed a breakthrough that would change the world: the transistor. Their goal was to create a technology that would replace vacuum tubes in communications networks. That happened, but the path to get there was unexpected. The transistor was an imperfect product in its early days. It had the benefits of being small, rugged, and not giving off heat, but it was also unreliable. You would have to redesign a system if you were going to use it. It wasnt good enough to plug into communications networks. The first commercial market was in hearing aids. In 1952, the Sonotone 1010 featured a transistor. The fact that the transistor doesnt give off heat was a huge benefit for people wearing battery packs on their waists. The fact that its rugged was incredibly beneficial. The limitations just didnt matter. A couple of years later, 95 percent of hearing aids were powered by transistors, and the market had exploded. This is a very predictable pattern. You never know exactly where disruptive innovation is going to start. Generally, however, you know it will be in a place that values it despite its limitations. That place is typically on the fringe of an existing market or in a completely new setting. Around the same time that Sonotone was taking license to the transistor technology, chef Julia Child was dealing with a surprising setback. When we think of disruptive innovations, we dont think of chefs, but Child changed the world of cooking, making it much easier for people to cook great French dishes in their own homes. Pull back and watch the full movie to understand disruptive change. In 1951, the French chef failed her final exam at Le Cordon Bleu. That same year, she met Simca Beck and Louisette Berthold. The two were working on a book that would bring French recipes to an American audience. They asked Julia to join the team and bring her voice to the project. She agreed. Mastering the Art of French Cooking came out 10 years later. Success was not a straight line. There were three different publishers and one near-death experience in November 1959, in which, at the very last minute, publisher number two said this book cannot be published. This is predictable. Every story of disruptive innovation has twists and turns and fumbles and false steps and things that look and feel like failures. You cannot predict the specifics. You can, however, predict they will happen. What separates success from failure is not how good the original idea was. Its how the disruptive innovator deals with the journey. When youre trying to understand disruption, focus on patterns like this. Recognize that a single moment can deceive you. Pull back and watch the full movie to understand disruptive change. Julia Child ultimately passed her test at Le Cordon Bleu and, in my opinion, her chocolate mousse recipe is perfection. 4. Disruption casts a shadow. Disruption is very good for some, but it can be less good for others. Particularly in the middle of a disruptive change, there can be a lot of messiness. Back in the 1920s, Henry Ford was obsessed with his visionto create a car for the great multitude. In 1908, he rolled out the Model T. It cost $890, or about $30,000 in todays terms. By 1924, the assembly line and lower employee turnover, facilitated by better wages, allowed Ford to dramatically decrease the cost to $260, or approximately $5,000 in todays terms. Sales of automobiles took off. This was good for some, but less good for others. Cities were designed for people, not for cars. There were no traffic signals. There were no rules and norms governing who could do what, and sadly, people were getting hit, injured, and sometimes killed. Two sides broke out. The motorists said, The problem here are the pedestrians. Were going to brand them as jaywalkers. Jay being slang for a country bumpkin who wasnt very educated. They had Boy Scouts hand out cards in cities, telling people to cross at designated areas. This was good for some, but less good for others. The pedestrians fought back. They sought to brand the motorists as flivverboobs. Flivver was slang at the time for cars, and boob . . . well, thats still pretty universal. You know who won the battle. In 1924, a New York traffic warden said, We now know about 80 percent of incidents are caused by jaywalkers. By the late 1920s, the word flivverboob had basically disappeared. Disruption always casts a shadow. The middle can be very messy. You have to understand it, or it will swallow you. 5. Success with disruption requires patient perseverance. People talk about the accelerating pace of change, but we forget that when we see a big breakthrough, theres often been decades of work before it. For example, in 2022 OpenAI introduced ChatGPT. It became the fastest technology in history to get to 100 million users. But by some dimensions, that technology was 67 years old, tracing back to a 1956 conference at Dartmouth College where the term AI was coined. Around the same time as that conference, a chemist at Corning, Don Stookey, made a surprising discovery. He accidentally set his kiln to a temperature that was way too hot. He expected a gooey mess, but instead he discovered the first synthetic glass ceramic. Corning commercialized this in a line of kitchenware and, in parallel, launched Project Muscle to make the material clear. The result was something 14 times stronger than normal glass. But Corning couldnt make it thin. They thought a possible market could be automobile windshields, but tests with crash test dummies showed that the head would not survive a collision with the glass because it was that strong. In 1971, after $300 million investment in todays terms, Corning put the project on ice. In 2007, Steve Jobs was getting ready to launch the iPhone. He picked up the prototype, and its plastic screen just didnt appeal to his aesthetic sense. He wanted glass. He knew Corning had provided an innovative screen for Motorolas RAZR phone. Even though Corning shut down the project, they continued experimenting and exploring, and ultimately made the glass thinner. They called it Gorilla Glass. Steve Jobs came to Cornings headquarters, talked to CEO Wendell Weeks, and said, I want this, I want it at scale, and I want it fast. Weeks said, Great, but we cant do it at scale and we cant do it fast. Steve Jobs turned on his reality distortion field and, without blinking, said, Yes, you can. You can do it. And Corning did. By 2024, eight billion devices had screens with Gorilla Glass. When it comes to disruption, you must be comfortable being uncomfortable because it almost always takes a lot longer than you think. This article originally appeared in Next Big Idea Club magazine and is reprinted with permission.
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E-Commerce
Every office has that coworker that turns up to a meeting coughing and sniffling while proudly proclaiming they have never once taken a sick day in their career. (If there isnt one, maybe its you.) But as one viral TikTok makes clear, those attitudes towards taking sick days may be changingjust as sick days themselves are changing, as some think being sick isnt a real excuse to not work in the WFH era. The skitwhich has more than 2.3 million viewssees popular TikTok creator Delaney Rowe adopting the role of that coworker, turning up to a meeting with a hospital tag still on wrist, oh-so bravely battling through the workday while simultaneously making it everyone elses business. Person you work with who thinks theyre a hero for ‘powering through’ while sick, she wrote. The days of powering through are now gone, as nearly a third of Americans say theyd rather you didnt show up to work if youre feeling sick, according to a new Talker Research survey of 2,000 people in the US. Many in the TikTok posts comments agreed. I get so mad when people risk ME getting sick, one wrote. Get away from me. Another joked: This is me but I’m just soft-launching calling out the next few days. Others have even offered scripts for how to successfully call in sick without guilt or fear. Take your sick days. Those days are for you and theyre not just for when youre sick, one TikTok creator advised. Theyre for when you just want a day to lay down all day and watch movies and eat food. You can do that. Theyre for when youre feeling a little bit off and you just dont want to deal with it today. The workplace is a minefield of unwritten rules which workers have long abided by. Not taking sick days, even when allotted by an employer, is one. However, 31% of those surveyed by Talker Research say theres no longer a badge of honor or admirable quality to employees turning up to work ill. Just a quarter of Americans strongly believe it would impress bosses or superiors. As one Reddit thread put it: Never taking sick days is not a flex some people think it is. One commenter went on to describe a coworker who point blank refuses to take sick days, writing: All of this goes unnoticed by management. No one gives a damn. No one is asking him to do it, no one is patting him on the back. They added: Then he proceeds to get frustrated with the rest of us that we don’t do the same. The COVID-19 pandemic permanently changed workers’ attitudes to sick leave, making clear the importance of staying home to avoid infecting coworkers. At the same time, Gen Zers entered the workforce in droves, championing mental health days, worklife balance, and the importance of boundaries at work. But some workers may still feel compelled to show up and put in face time with the boss. That translates to remote work, as well; a green active light on Slack or Teams communicates availability. But whether its in person or online, working while sick sets a bad example for the rest of the staff, chipping away at work-life boundaries that are already blurrier than ever. Working while sick can also lead to presenteeism: working while sick, but since youre sick, youre less productive. Presenteeism is bad for business, especially when it risks infecting an entire office with a cold or flu picked up over the weekend. And after witnessing layoff after layoff, todays employees may be more inclined to take that R&R thats available to themrather than give their all to a job that deems them disposable.
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E-Commerce
Office work is officially back from the deadif New York is any indication, that is. In Manhattan, businesses are leasing more office space than they have in close to a decade, in a sign that the return-to-office movement is likely to stick around. According to real estate investor CBRE, during the first nine months of 2025, Manhattan businesses leased 23.2 million square feet of office space, the most since 2006. Leasing has already surpassed last year’s total, with 143 leases at more than $100 per square foot. However, as the epicenter of business, New York City is an outlier: Nationally, leasing is still around 11% below the pre-COVID average. Unsurprisingly, financial firms, as well as tech, media, and advertising companies, are driving the surge with major deals. In April, Deloitte signed a lease with Hudson Yards for 800,000 square feet of a 717-foot tower still under construction. Amazon is expanding its NYC office presence, too. In 2020, the tech giant bought the historic Lord & Taylor building. This year, the company bought a building at 522 Fifth Ave. A month earlier, the company leased 330,000 square feet of office space from Israel-based Property & Building Corp. at Bryant Park. The leasing boom is so pronounced that developers have announced more than six new projects to meet the growing demand. This includes a new office building in Grand Central with Ikea as a ground-floor tenant, and JPMorgan Chases $3 billion tower at 270 Park Ave. With all the extra office space, New Yorkers are going to be expected to occupy itparticularly given the rise in return-to-office initiatives. Case in point: Last year, Amazon CEO Andy Jassy mandated that nearly all Amazon employees work in the office five days a week, pressing that on-site presence fuels productivity and creativity. When we look back over the last five years, we continue to believe that the advantages of being together in the office are significant, Jassy wrote in a memo. “Its easier for our teammates to learn, model, practice, and strengthen our culture; collaborating, brainstorming, and inventing are simpler and more effective; teaching and learning from one another are more seamless; and, teams tend to be better connected to one another. In July 2025, New York office visits were 1.3% higher than they were six years ago. But nationally, return-to-office policies have been trending upward, too. A recent Kastle Systems report found that in Class A+ buildings (new, high-quality buildings usually occupied by major companies), office attendance was around 76.3% in the 10 largest U.S. metro areas. The overall average for the same cities was 54.1%.
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E-Commerce
When Steve Jobs wanted to motivate his Mac team at Apple, he didn’t give them corporate pep talks or send them to management retreats. Instead, he told them they were “pirates” fighting against the “navy.” The message was clear: stay scrappy, stay rebellious, and don’t let the corporate machine slow you down. That pirate mentality worked. The Mac team moved fast, took risks, and delivered something revolutionary. But here’s the irony: Apple was itself the navy they were once fighting against. Today, with over 160,000 employees and a market cap exceeding $3 trillion, Apple faces the same challenge that confronts every successful companyhow do you stay pirates when you’ve become the fleet? The challenge as you grow, is not just survival but scaling the pirate playbook itself. Having built products at Pixar, YouTube, and Google, I’ve learned that startup DNA is not a luxury; it is an essential mechanism to continue to thrive as you grow. Ive identified five ways to do this, but first, you have to realize this is about more than thinking like a startup. The Glacier vs. Snowball Dilemma: The Stakes Have Risen The difference between a small and a large company is not just size, but physics. Small companies are snowballsfast, gaining unstoppable momentum down the mountain. Big companies are like glaciersmassive, powerful, but moving at a glacial pace. This is the innovation paradox: the big guys have the resources, but the small guys have the speed. Today, with the rise of AI, the stakes have been dramatically raised. A single, AI-empowered nano-startup (a tiny “snowball”) can now deliver an impact that previously required hundreds of engineers. The trick is to stay as nimble as a snowball while deploying the resources of a glacier. So how do you solve this dilemma? You don’t just mimic a startup; you design an internal ecosystem for relentless piracy. Here are five learnings for moving at breakneck speed, even at scale. 1. Headline with a Deadline: The North Star That Cuts Through Noise At Pixar, when we were creating Toy Story, everyone from the animators to the accountants understood our mission. We were making the world’s first full-length computer-animated film, and we were going to prove that this technology could tell stories that would move audiences to tears and laughter. That clarity kept us focused. Trust me, there is nothing like a press release and booked theaters to keep you focussed on delivery. But mission clarity becomes harder as you scale. With thousands of employees working on hundreds of projects, it’s easy to lose sight of the bigger picture. This is where the “headline with a deadline” mentality becomes crucial. Every team, no matter how large the company, should be able to articulate their work as a newspaper headline with a specific deadline. Not “improve user engagement metrics” but “Launch AI-powered personalization that increases daily active users by 30% by Q2.” Not “enhance platform capabilities” but “Enable creators to monetize live streams within 90 days.” Google’s mission to “organize the world’s information and make it universally accessible and useful” has guided everything from search algorithms to YouTube’s creator ecosystem. When we were building Google TV, that mission clarity helped us see that television wasn’t dyingit was just another way to organize and deliver information to users. That north star kept our small team focused, even as we launched the first GoogleTV streamer during Covid! 2. Flatten the Pyramid: Management That Enables (No Dilbert Syndrome) The biggest enemy of startup speed isn’t bureaucracyit’s the Dilbert manager. You know the type: they think their job is to manage people rather than enable great work. They attend meetings about meetings, create processes that solve yesterday’s problems, and somehow always seem to be the bottleneck in getting things done. At Google, I learned that the best managers don’t just understand what their team is buildingthey understand why it matters and how it connects to other teams’ work. They can see the 1+1=3 opportunities where collaboration creates exponential value rather than additive effort. They are close to the work and heck, many times roll up their sleeves and do the work themselves. The key is keeping management layers lean and purposeful. Every additional layer doesn’t just slow communicationit slows decision-making exponentially. When I worked on YouTube’s creator tools with just three people, we could make product decisions in a hallway conversation. As the team grew, we had to work deliberately to preserve those short communication paths. The solution isn’t to eliminate management, but to ensure every manager is deeply involved in the product and technology decisions. They need to be translators and connectors, not just people-processors. 3. The Reverse Hierarchy: Bottom-Up Innovation in the AI Era Plot twist: Your best AI innovations aren’t coming from the C-suite. They’re coming from individual contributors who understand their workflows intimately and can see exactly how AI can improve them. These innovations bubble up organically because the people closest to the work have the clearest vision of how to improve it. This is the bottom-up innovation that Google’s famous 20% time was designed to capture. While that specific program has evolved, the principle remains vital: the best ideas often come from unexpected places, and big companies need formal mechanisms to surface and scale them. The challenge is creating systems that can recognize these grassroots innovations and turn them into company-wide capabilities without crushing the entrepreneurial spirit that created them. 4. Permission to Fail: The Failure Budget is Your Growth Capital Startups take risks because they have tosurvival depends on finding something that works. Big companies often become risk-averse because they have a fleet to protect. But without intelligent risk-taking, you lose the very innovation that made you successful. When I joined the Google TV team, television was considered antiquated technology. But we believed that TV wasn’t dying; it was transforming. We created a vision for how television could embrace the future of streaming and on-demand content. Today, Google TV is recognized as a leading streaming platform. That success required maintaining a startup-like tolerance for risk even within a company where failure could affect thousands of jobs, and we continue to take risk by bringing TVs (and the company) into the AI era. The solution is the “failure budget”an explicit acknowledgment that a certain percentage of initiatives must fail. It’s not just acceptable; it’s a necessary investment in your next breakthrough. When your teams know they have te permission to fail intelligently, they are free to take the bold, calculated risks that lead to platform-defining success. 5. The Pirate Code: Direct Lines, Bold Moves Speed is irrelevant if you cant integrate the results into the main fleet. This is the final paradox: How do you move fast on innovation while maintaining stability in your core products? The challenge is that a scrappy pirate crew can move fast, but if their efforts are not designed to integrate with the enterprise architecture, the snowball melts before it can cause an avalanche. Users become accustomed to process and resist change, requiring a delicate balance. The modern pirate must be an intrapreneursomeone who looks for opportunities where their disruptor mindset can expand existing structures rather than competing with them. This requires building deliberate bridges between the startup-mode teams and the enterprise operations. Maintaining startup DNA at scale requires deliberate choices about structure, culture, and leadership. Pirates need direct communication channelsat Google, we continue to maintain TGIFa forum where everyone in the company is invited to hear what is on executives’ minds and to directly ask questions. Leaders need to think like founders, taking personal ownership of outcomes and making decisions quickly. And successful intrapreneurs learn to pick their fights carefully, looking for opportunities where their disruptor mindset can expand existing structures rather than competing with them. Choosing to Stay Pirates The choice to maintain Startup DNA is not about company size; it is a deliberate design choice about mindset, systems, culture, and leadership practices. The companies that will dominate the next decade won’t be the ones that perfected the corporate playbook. Theyll be the ones that figured out how to scale the pirate playbook. They will be the ones that cracked the code on how to be pirates at navy scale. In a world where change is moving at startup speed, corporate thinking gets left in the wake. Only the modern pirates will keep up.
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E-Commerce
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