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When Bianca Jones, a 33-year-old special education teacher in Memphis, Tennessee, decided a couple of years ago that she wanted to buy a house, she started digging into her Experian credit report. She was shocked by what she found. Her student debt had been double-counted, making it look as though she owed a quarter of a million dollars and putting home ownership out of reach. Jones disputed the items with Experian, one of the major credit reporting agencies, multiple times in writing and over the phone, but got nowhere. “They kept saying it’s been verified, it’s been verifiedThey never investigated. They never tried to remove it,” Jones said in an interview. Eventually, Jones complained to the Consumer Financial Protection Bureau, a federal watchdog created by Congress in 2010 to protect consumers in their financial dealings, helping her lawyers show a judge the lengths she’d gone to mitigate damage to her credit, according to her attorneys, legal papers and a copy of the complaint. That paper trail eventually helped Jones successfully sue Experian to correct her record. Jones closed on a house purchase in the Memphis suburb of Millington for $300,000 in January. “If I didn’t have this agency to go to, I don’t think I’d be in the house right now,” said Jones. “It actually changed my life.” Experian and the CFPB did not respond to a request for comment on Jones’ case. AGENCY FACING SHUTDOWN In interviews, consumers who had fallen on hard times or known difficulty, lawyers who work with the poor and credit counselors told Reuters the CFPB had been a lifeline for people facing hardship and they feared that, without it, many consumers would be left unprotected from financial predators. Conceived by Senator Elizabeth Warren to police the type of lending that fueled the 2008 financial crisis, the CFPB has long been a target of conservatives and industry. Congress created the agency as part of post-crash reforms in 2010 as the sole federal body primarily charged with protecting consumers’ rights in the financial marketplace. The CFPB now faces extinction under President Donald Trump’s second administration, which says the agency is a political weapon for Democrats and a burden on free enterprise. Speaking to reporters at the White House in February, Trump said it was “very important to get rid of the agency,” claiming, without spelling out evidence, that Warren had “used that as her little personal agency to go around and destroy people.” In an interview, Warren dismissed the criticism as a sign the CFPB was doing its job. “This is not about vendettas. This is about enforcing the law as it is written, so that billionaires and billionaire corporations don’t cheat American families. I think that’s a pretty good thing,” she said. White House Budget Director Russell Vought, a staunch CFPB critic and the agency’s acting head, told “The Charlie Kirk Show” podcast in October he plans to shutter the CFPB. The administration is fighting in court to fire up to 90% of its workers, while planning to move pending investigations and litigation to the Justice Department. The agency says it is due to run out of money in early 2026 and Vought says he cannot legally seek more until the Federal Reserve returns to what the administration deems “profitability,” a position experts dispute. Congressional Republicans also slashed the CFPB’s maximum allowable funding in July. Together, the administration, congressional Republicans and industry-backed lawsuits have undone a decade’s worth of CFPB rules on matters ranging from medical debt and student loans to credit card late fees, overdraft charges and mortgage lending. The agency has also dropped or paused its probes and enforcement actions, and stopped supervising the consumer finance industries, leading to a string of resignations. The CFPB and the White House did not respond to requests for comment. Warren said that as a law professor studying bankruptcy she saw that consumer protections were weak and fragmented, and that America needed a single federal agency dedicated to protecting consumers from unfair, deceptive and abusive practices. “I was stunned by the number of people in financial trouble who had lost a job or got sick but who had also been cheated by one or more of their creditors,” she told Reuters. “For no agency was consumer protection a first priority, it was somewhere between fifth and tenth, which meant there was just no cop on the beat. If the CFPB is not there, people have nowhere to turn when they get cheated.” CRITICS COMPLAIN OF OVERREACH Republicans said the agency was redundant, with federal bank watchdogs, like the Office of the Comptroller of the Currency and Federal Deposit Insurance Corporation, and state regulators already looking out for consumers, and that its funding and leadership structure were unconstitutional. Like other banking regulators, the CFPB’s funding is not set annually by Congress and does not come directly from taxpayers. Rather, the agency draws on the Federal Reserve and its director was until recently protected from removal at will by the president. Republicans accused the CFPB’s first director Richard Cordray, a Democrat, of using those powers to crush small banks and businesses via overzealous enforcement and complex regulations, and of overstepping the agency’s legal authority by trying to regulate companies Congress had exempted from its oversight, such as auto dealerships. Conservative and industry groups tried several times to curb its powers or extinguish it altogether via the courts. In 2020 the Supreme Court handed the president the power to fire the director, which he has since used. Critics on the political right accused former director Rohit Chopra, a Democrat, of exceeding his authority, flouting the federal rule-making process, and harming consumers with an ill-conceived crackdown on financial firm fees. Thomas Hoenig, who served as vice chair of the FDIC from 2012 to 2018, said he was skeptical of some of the CFPB’s work under prior administrations, but that it still served an important purpose. “If you take them out of the picture altogether, you’re going to get more abuse, not less,” he said. “I’m disappointed to see the CFPB just go away.” “VERY IMPORTANT FOR ME” For some, though, the agency has been a lifeline. Millions of Americans like Jones who are struggling with credit reporting errors, predatory lenders, debt collectors, fraud, discrimination or other challenges, are now filing complaints every year with the agency, which prompts companies to fix the issues, sometimes by paying the complainants, or explain themselves. When companies repeatedly break the rules, the CFPB punishes them and tries to make their customers whole. To date, it has returned $21 billion to consumers, according to CFPB data. Morgan Smith, a 31-year-old single mother and social services worker in Issaqua, Washington, turned to those resources when she realized she had been a victim of identity theft. After her wallet and ID were stolen from her car, she learned that someone had opened up a string of accounts in her name, she said: a rental car that ended up in a crash, an unpaid storage unit and a hotel room at an amusement park. Reuters was unable to confirm Smith’s account independently. “I went straight to the CFPB and I was navigated there to their consumer education tab where I was able to find out how to deal with fraud and scams. It gave me all the information I needed to knowmy rights,” she said. “That was very important for me to have this resource.” Without the CFPB, borrowers would once again rely on a hodgepodge of federal, state and other local agencies which lack the CFPB’s resources, expertise and legal powers, say consumer groups. “Prior to the CFPB coming around, we’d have to say, ‘write your attorney general, write to the FTC,’ whoever it was, and it became this sort of letter-writing campaign,” said Sam Hohman, who runs the Nebraska nonprofit Credit Advisors Foundation, which helps people get out of debt and offers consumer education services. As a result, people like Virginia resident Michael Johnson, 49, may have fewer options in future when they fall into trouble. After a kidney transplant and leg amputation several years ago left Johnson unable to work, he racked up credit card debt paying for basic expenses, he said. This summer he received court summonses from creditors seeking to collect on that old debt, according to court records. “I got in over my head unintentionally,” Johnson said in an interview. Using a CFPB database of credit card terms and conditions, Johnson learned that his creditors were required to use arbitration rather than sue in court, which could cost more than the underlying debts. Johnson represented himself in court and says so far one creditor has dropped its complaint while the other is considering its options. “It adds credibility to your defense that you understand your rights,” Johnson said. “Life happens to everybody.” Douglas Gillison, Reuters
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E-Commerce
A veteran jazz ensemble announced on Monday it was canceling its New Year’s Eve performances at the Kennedy Center, the latest group to withdraw from the Washington arts institution after it was renamed to include U.S. President Donald Trump. “Jazz was born from struggle and from a relentless insistence on freedom: freedom of thought, of expression, and of the full human voice. Some of us have been making this music for many decades, and that history still shapes us,” the Cookers jazz ensemble said in a statement. The Kennedy Center had promoted two New Year’s Eve performances by the Cookers as an “all-star jazz septet that will ignite the Terrace Theater stage with fire and soul.” Richard Grenell, a longtime ally of the U.S. president whom Trump named as the center’s president, said on Monday that such boycotts are a “form of derangement syndrome” and the cancelations are coming from artists booked by the institution’s previous leadership. He has previously termed cancelations a “political stunt.” The withdrawal adds to a growing list of cancellations since the name change was announced this month by the Center’s board, which the Republican president filled with allies during a broad takeover earlier this year. A Christmas Eve jazz concert was canceled last week, with the host of the show, musician Chuck Redd, attributing it to the name change. The New York Times reported that Doug Varone and Dancers, a New York dance company, has pulled out of two April performances. Democrats have called the decision by the board of the Kennedy Center to add Trump’s name to the institution illegal, while John F. Kennedys family denounced the move as undermining the slain president’s legacy. The board voted to rename the arts venue The Donald J. Trump and The John F. Kennedy Memorial Center for the Performing Arts, or Trump Kennedy Center for short. Trump has been eager to put his stamp on Washington and his name on buildings in his second term. His critics say he has compromised institutions by installing loyalists and making funding threats. Trump says he is tackling what he calls those institutions’ liberal bias. Kanishka Singh, Reuters
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E-Commerce
Artificial intelligence is reshaping the global workforce and rapidly expanding the expectations placed on todays learners. The World Economic Forum predicts that technological advancements like AI, alongside economic and demographic factors, will lead to a net increase of 78 million global jobs this decade. Educational institutions now face a pivotal moment. They must evolve how students learn, how instructors teach, and how technology supports each step of that journey. For decades, the education sector adopted new technologies cautiously. However, the profound impact of AI on the workforce has accelerated interest and experimentation. Our latest research at Cengage Group shows that both positive perceptions of AI and classroom usage are rising. While this enthusiasm is a promising step toward ensuring learners are prepared for an AI-forward future, its critical that institutions approach AI responsibly. With new AI tools launching at unprecedented speeds, it can be difficult to determine which will truly enhance learning outcomes. In some cases, rapid launches have created more friction for educators and confusion for students. To ensure responsible deployment, the conversation must shift from racing to market and instead toward measured, purposeful development aligned with how learning actually occurs. WELL-INTENTIONED, BUT MISSING THE MARK Many big tech companies have rushed to develop AI-based educational tools. But while tech innovators have made strides in exploring AI to enhance the educator and student experience, the critical reality is that education is an incredibly complex ecosystem. Education is simply not fit for plug-and-play solutions. Googles recent homework help feature is one example. Designed to give students an AI overview of what appeared on the screen including assessment answers, the tool inadvertently made it harder for instructors to validate work and accurately gauge understanding. Instead of reducing friction, it increased workload for both educators and students, ultimately leading to a pause in deployment. A similar challenge emerged this past summer with OpenAIs Study Mode. While designed to guide students and ask questions rather than provide answers, it is just one click away from ChatGPT, where answers are readily available. Without a deep understanding of teaching fundamentals, and how and when real learning happens, technological developments can lead to unintended consequences that disrupt rather than improve learning. These examples highlight an important truth. Innovation alone is not enough. Educational impact requires domain expertise, intentional design, and clear boundaries that promote understanding rather than shortcuts. BALANCE MEANINGFUL INNOVATION AND REINFORCE LEARNING To deliver educational support that blends innovation with learning outcomes, AI product development must balance the needs of both educators and students. Faculty are increasingly being asked to do more with less. AI should lighten that load, not add to it. For example, AI can surface classroom trends, flag areas where students are struggling, and help educators personalize instruction. Students, meanwhile, need support tools that build understanding, and dont just provide answers. Success in student deployment lies in cultivating curiosity and critical thinking. For example, AI can provide study support outside of classroom hours, deliver personalized feedback, and encourage further exploration to strengthen learning. This balanced approach requires maintaining human oversight. Collaboration with institutions and faculty ensures AI experiences align with course objectives and reinforce, rather than disrupt, proven teaching practices. THE PATH FORWARD: PRIORITIZE PEDAGOGY As AI continues to evolve, pedagogy must be at the core of all innovation, ensuring academic integrity and quality content that builds trust and drives meaningful student outcomes. Through controlled, confined subject knowledge and consistent training to ensure accuracy and academic integrity, AI tools can prioritize pedagogy and remain narrowly focused on driving specific student learning outcomes. AI should act as a supporting coach who helps break down problems, prompts curiosity, and encourages persistent learning so students can confidently reach the correct answer on their own. This purpose-built approach to AI complements the human teacher and enhances instruction by confirming student understanding and pinpointing knowledge gaps to support educators in delivering more personalized learning. The key to unlocking AIs potential in education goes beyond speed to market, and lies in thoughtful development rooted in intentional and responsible design. With pedagogy at the core, AI becomes more than a tool. It becomes a partner in improving learning outcomes for students and reducing the educators load. Darren Person is EVP and chief digital officer of Cengage Group.
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E-Commerce
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