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2025-10-02 10:53:00| Fast Company

Think about the last piece of health advice you actually followed. Chances are, it wasnt from a medical journal or even a doctors office. Most likely it was from a colleague, a neighbor, or a trusted friendthe kind of advice that feels personal and authentic. As humans, were wired to trust people we know or feel like we know. Thats why two-thirds of Americans now seek health information on Instagram, YouTube, Facebook, and other social platforms, where its easy to connect with others who have relatable voices or similar stories. The default ways we explored our symptoms in the past, i.e., by seeing a doctor or referencing a handful of known credible sources, are no longer the primary ways people are getting their health information. Theyre following influencers to understand everything from hormone balancing hacks to what its like living with Type 1 diabetes or managing postpartum depression. These conversations can introduce potential risks like spreading misinformation, oversimplifying complex treatments, or turning serious health decisions into viral challenges. They can also be used to raise awareness and create supportive communities. With such high stakes, brands cant afford to stay on the sidelines. Healthcare needs a different influencer playbook Healthcare has been slower to embrace influencer marketing as a tacticand there are plenty of good reasons why. Its inconvenient when a new lipstick advertised by your favorite beauty influencer disappoints. Maybe the experience hurts the brands reputation a bit, too. But when health advice goes wrong, it can prove outright dangerous. Netflixs (Un)Well documentary series famously spotlighted influencers touting miracle cures that were later debunked as ineffective or even harmful. Yet, the reality is consumers are turning to peers, not professionals, for relatable health advicewhether brands join the conversation or not. Avoiding these spaces altogether means a missed opportunity to meet patients where theyre already seeking and sharing health information. The path forward isnt about copying retail or lifestyle influencer tactics. Its about creating approaches rooted in accuracy, empathy, and meaningful patient engagementshowing up as educators and trusted partners, not product pushers. 5 ways health brands can reimagine influencer marketing More than 8 in 10 people seeking health information on social media are concerned about incorrect or misleading medical information. For health brands, theres an opportunityand I would argue, a responsibilityto approach influencer marketing differently. Instead of chasing quick hits and conversions, influencer programs need to rethink the role of content creators as storytellers and community builders who can help make health information more accessible and actionable. Here are five tactics where Im seeing success: Tap into peer-to-peer power Healthcare is deeply personal, and people trust advice from those whove lived similar experiences. Although medical experts like Sanjay Gupta or celebrity wellness figures like Gwyneth Paltrow hold substantial authority and reach, consumers are increasingly turning to patients, caregivers, and advocates for more tailored guidance. That could be a person sharing their chemotherapy journey on TikTok or a caregiver offering advice in a Facebook group about supporting elderly parents at home. Authentic voices like these help simplify complex topics, offer emotional support, and make care feel more accessible. Reflect audiences to earn trust Our health systems have historically underserved and excluded certain groups, and people in these communities maintain long-standing skepticism toward healthcare leaders. Acknowledging this reality is the first step toward driving more meaningful engagement online. Trusted peers can open doors brands alone cant unlock, especially when they better represent or reflect the audiences were hoping to reach. Many of these voices already exist within clinical trial communities, patient advocacy groups, or condition-specific networksand theyre eager to share whats worked for them with others. Brands can equip these influencers with the tools, training, and information to responsibly educate and empower. Emphasize storytelling over hard sales On social media and elsewhere, our goal isnt pushing products. Our focus is empowering people with accessible, credible information to make better decisions about their own lives. Influencer strategies must move away from transactional endorsements and prioritize authentic, accurate, and advocacy-driven storytelling. Overly polished or promotional messages feel disconnected from the emotional weight health decisions carry. Its important to highlight real journeys and offer useful tips and resources consistently across channels. This approach lets audiences see how products fit into their bigger picture of living well. Think beyond ‘just another channel’ Influencer engagement isn’t just another channel in an omnichannel mix. That strategy is woefully outdated and wont generate the desired ROI. Modern influencer marketing is authentic, creative content that meets people where they already are: on TikTok, yes, but also in local forums, community centers, or college campuses where health decisions are also shaped. Dont force traditional campaigns into influencer spaces. Also, avoid relying on top-down advertising to enter peer-driven forums. Instead, build custom influencer marketing programs unique to where conversations naturally happen and empower credible voices to participate meaningfully in the discussions where they fit best. Build in governance without killing authenticity In such a highly regulated industry, health brands are understandably concerned that an influencer might say something off-script that could damage the brand or violate compliance standards. But we dont need to sacrifice authenticity to manage these risks. The key is a proactive governance model that sets clear expectations for influencers, provides the necessary training, and establishes content guardrails, fact-checking, and formal review and approval processes. Its also critical to put in place a response plan if something inaccurate, misleading, or off-brand is posted. This isnt about over-policing content. Its about giving brands and influencers the structure and support to engage confidently, knowing theres a safety net in place. Join health and wellness conversations thughtfully Health brands are no longer the only ones shaping narratives. They now share the space with patients, caregivers, advocates, and people seeking and sharing advice across Facebook groups, Reddit threads, and other online communities. Instead of trying to control these conversations, brands can contribute meaningfully through a more collaborative approach. When influencers are treated as allies rather than advertisements, brands earn trust, reduce misinformation, and ultimately help people make better, more informed health decisions.


Category: E-Commerce

 

LATEST NEWS

2025-10-02 10:30:00| Fast Company

The White House website has been updated to blame the government shutdown that began Wednesday on Democrats. The official White House homepage was topped on Wednesday by a red, scrolling banner with the all-caps message “DEMOCRAT SHUTDOWN: DEMOCRATS’ [sic] IN THEIR OWN WORDS” along a countdown showing how long the shutdown has been going on. Users who clicked through were taken to a landing page with a livestreamed video of clips of Democratic lawmakers criticizing past shutdowns, integrating partisan messaging into its design. [Screenshot: WhiteHouse.gov] With a news ticker, countdown clock, and clips of politicians speaking on Capitol Hill, this is web design inspired by one of President Donald Trump’s favorite pastimes: cable news. It’s just one way the Trump administration is hoping to shift blame about the shutdown away from Republicans, who control the White House and both chambers of Congress, and who a plurality of Americans think deserve the blame. An NPR/PBS News/Marist poll released Tuesday found 38% of respondents blame Republicans for a shutdown, 31% blame both parties, 27% blame Democrats, and 4% blame neither. A screenshot taken the afternoon of Wednesday, October 1st 2025. Federal blame game appears in several contexts Some federal agencies are finding ways to blame Democrats for the shutdown through official channels, too. The Department of Housing and Urban Development (HUD) website added a pop-up and landing page messaging that says “The Radical Left in Congress shut down the government. HUD will use available resources to help Americans in need” while the State Department’s website says “Due to the Democrat-led shutdown, website updates will be limited until full operations resume.” At the Small Business Administration (SBA), employees received language for a suggested out-of-office email that blamed Democrats, according to Wired. “I am out of office for the foreseeable future because Senate Democrats voted to block a clean federal spending bill (HR 5371), leading to a government shutdown that is preventing the US Small Business Administration from serving Americas 36 million small businesses. Every day that Senate Democrats continue [to] oppose a clean funding bill, they are stopping an estimated 320 small businesses from accessing $170 million in SBA-guaranteed funding,” the suggested email language read. Potential legal implications of partisan messaging Richard Painter, former White House ethics lawyer for former President George W. Bush and a University of Minnesota professor of corporate law, says the White House website update isn’t a clear-cut violation of the Hatch Act, which restricts the political activities of federal employees, “unless the official statement mentions candidates, elections or campaign slogans,” though he says it may violate rules about lobbying. “I do think, however, this is probably part of a coordinated executive branch campaign to lobby Congress, and thus this in combination with the agency web pages and emails probably violates statutory restrictions on use of taxpayer money to lobby Congress,” Painter tells Fast Company. Donald Sherman, executive director and chief counsel at the watchdog group Citizens for Responsibility and Ethics in Washington, or CREW, said while it’s not a Hatch Act violation, “agency employees are legally bound to provide nonpartisan service to their constituents.” “A government shutdown causes stress for the public regardless of political affiliation; it is wildly inappropriate for agency leadership to politicize the situation and blame political enemies,” Sherman said. A civic institution meets cable news spin Other government agencies have communicated the shutdown online without partisan messaging, like NASA, which has a banner that reads “Due to the lapse in federal government funding, NASA is not updating this website. The White House took a far less neutral stancethough the website displayed toned-down rhetoric by Wednesday afternoon. The news ticker swapped out its messaging blaming Democrats for the shutdown with an update to watch the White House press briefing, during which Vice President JD Vance made a surprise cameo and said he doesn’t think the shutdown will be long. After the briefing, whitehouse.gov scrapped the news ticker. The countdown clock on the White House homepage reading “Democrats Have Shut Down The Government” above its top navigation, however, remains.


Category: E-Commerce

 

2025-10-02 10:00:00| Fast Company

It looks like it could be sitting on the campus of any number of major universities across the country, but this sleek, glass-lined educational building is far from the conventional teaching space: It’s a new training facility for the Ironworkers Local 63 union in Chicago. The training facility is being used to give young ironworkers hands-on experience welding, climbing, and installing the essential elements that underlie buildings around the world. As anxiety snowballs over just which professions will survive the emergence of artificial intelligence, physical trades like ironwork are seeming more and more AI proofthe building itself a counterargument to the perception that a promising career path necessarily starts at a university. [Photo: Tom Harris/Gensler] The building was designed by architecture and design firm Gensler and is located in the town of Broadview on the outskirts of Chicago. It’s a school of hopefully no hard knocks, where apprentice ironworkers will learn to move and weld multi-ton pieces of steel inside what is essentially a giant glass jewel box. [Photo: Tom Harris/Gensler] Despite the role’s name, ironwork involves a wide range of construction processes that go far beyond welding massive metal beams. More than half the union’s work in recent years has been installing glass curtain walls­the smooth facades that shimmer on skyscrapers the world over. Paul Wende saw the trendlines. He’s the union’s business manager, financial secretary, and treasurer, and he set out to give the unionworkers a place to refine those skills without having to learn on the job. “Everything we do has to line up. Everything from the floors to the ceilings tie into the horizontals on the windows. Everything goes off of that glass. So it’s got to be perfect. The architects really go over it with a fine-tooth comb,” he says. “Well, if you’ve got to be perfect, you better train on it.” [Photo: Tom Harris/Gensler] The West Point of training centers Rather than just finding empty space in a workaday warehouse, Wende had a higher vision for the facility. “What I wanted to do was turn that school into the West Point of training centers,” he says. The Chicago Plumbers Local 130 UA Training Center [Photo: Tom Harris/Gensler] Wende might have had his mind on the upper echelons of the U.S. military, but it was another local trade union that became the true model to follow. In the mid-2010s, the Chicago Plumbers Union opened a state-of-the-art training facility that brought its apprentice workers out of a musty basement and into a clean, well-lit educational building. Gensler also designed that building, and Wende approached the firm’s Chicago office seeking a project suited to his own union’s trade. [Photo: Tom Harris/Gensler] The building is a teaching tool for future IW 63 workers The design that emerged is an elegant three-story building wrapped in curving dark glass on its front side, and highlighted with a bright red “IW 63” sign on its corner. Inside, it’s specially outfitted with structures and tools that are used on a daily basis by ironworkers when they’re erecting buildings and installing their facades. “They can build and then disassemble an entire three-story building within the space that they can then install curtain wall on,” says Scott Hurst, a principal at Gensler who led the project. “The building itself is an instrument. It’s a teaching tool.” [Photo: Tom Harris/Gensler] Hurst says the entire building was designed to offer educational opportunities. There’s a bridge crane at the top of the space that can move five-ton iron beams, and the structure that holds up that crane can also be used to practice rigging and panel installation. There’s a central spiral staircase (another ironworker installation task), revolving and sliding doors (ditto), operable skylights (ditto), and solar panels (ditto). “When you think of all of the things that you might find Local 63 performing out in the field, this building is really meant to embody those and demonstrate those in a kind of real way,” Hurst says. The exterior is also a reflection of the trade’s abilities. The shape of the glass facade, with its slight concave curvature, was inspired by a weld bead, and is meant to evoke the elegant side of what ironworkers can do. In an architecturally rich city like Chicago, Local 63 has had more than its share of high-profile projects, from the skyscraper thrill experience Tilt on the 94th floor of the John Hancock building to the mirrored polish of the Bean. For Wende, it was important that the training facility had some of the same architectural panache. “We do all this cool, ornate stuff and no one ever really knew who we were,” he says. “Until now.” [Photo: Tom Harris/Gensler] The Gensler-designed training center is also a marketing tool The building has garnered its own kind of celebrity status, hosting local politicians, events, and training sessions for visiting ironworkers. Within the first week of the building’s opening it hosted an international ironworkers competition, where ironworkers were speed-climbing the columns inside the facility and rigging up cross beams. It’s also part of the way the union aims to attract new talent. Wende says there’s been consistent interest in the union for years, but the new building only broadens the trade’s appeal. “It is a marketing tool beyond belief for what we do and who we are,” Wende says. [Photo: Tom Harris/Gensler] Making the building work for ironworkers and lure in the next generation became a major part of the design process. “As we think about Gen Z and their changing appetites towards what might be future-proof careers, recognizing that if we want people to take pride in the craftsmanship and the work that they do, they deserve facilities that fill them with that pride,” Hurst says. Beyond the trade, the building is beneficial to the architecture and development community. While ironworkers use the facility to train, builders and designers can use it to test out new ways of making buildings. “All the questions that a contractor might have when it comes to how to construct something, or the ease of construction, or even cost concerns, can be alleviated by taking them through a facility like this, Hurst says. The facility had one extra benefit for the union itself. Local 63’s own union ironworkers helped build the project. Job security is literally built in.


Category: E-Commerce

 

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