Using Facebook Messenger and Telegram, refugees can get important information from Mona much faster than emailing an aid organization.
For a Syrian refugee in Lebanon who is trying to navigate the legal path to resettlement, it can be difficult to find answers—and overstretched humanitarian organizations can take as long as three months to respond to an email when the demand for help is highest. A new chatbot called Mona, designed for Facebook Messenger and Telegram, can help more quickly.Read Full Story
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