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AI is part and parcel of many corporate design processes these days, including one company making a product many creatives are familiar with: Dropbox. Its VP of design and research, Shannon Butler, is optimistic about the techs integrations into her teams workas long as designers are pragmatic in its integrations. Butler leads a design team that she feels has a bigger impact than filing deliverables on deadline: redefining work through the intersection of creativity, collaboration, and AI. A veteran of Google, YouTube, Airbnb, and LinkedIn, Shannon has spent two decades shaping products that influence how billions connect and create. Shannon Butler [Photo: Dropbox] In her interview with University of Texas School of Design and Creative Technology assistant dean Doreen Lorenzo, Shannon discusses how Dropbox is reimagining design in the age of AInot as a replacement for human creativity, but as a force multiplier for it. She reflects on lessons from leading design through hypergrowth and crisis, the role of taste as the next big differentiator in tech, and why the future of design leadership will depend less on tools and more on human judgment, curiosity, and conviction. When did you realize you were interested in design? Like many creatives, I was always a maker: drawing, writing, creating. The pivotal moment came in college. I was studying to be a teacher but told my dad I wanted to be an artist and didnt know how to make a career of it. My dad, a self-taught software engineer, said, You need to be in technology. This was when CSS and JavaScript were freeing web design from rigid HTML tables. I started building websites for small businesses to pay for college and graduated with a full roster of freelance clients. That led to a marketing agency role helping larger clients go online. Then the iPhone came out, the world discovered UX, and the rest is history. How is AI influencing your work from a design perspective? We have this unique opportunity to make design a differentiator again, by putting ourselves in a human-first perspective rather than an AI-first perspective. Dropbox isnt using AI to replace people or steal from creatives. Were inserting it into creative workflows so that output is amplified and accelerated. By removing the grunt work of knowledge management or finding the right assets, we empower people to become even better at what they do, whether that’s crafting a commercial, running a photo shoot, or pitching a business plan, all the things that only humans can do. What do you enjoy about the meshing of technology and design? The scale is unmatched. I’ve been fortunate to work on products that don’t just serve users, they actually shape how society connects, creates, collaborates. I see that as both a tremendous privilege and responsibility that I take very seriously. I also love the pace. Technology moves so fast that you’re constantly operating at the edge of what’s never been done before. At YouTube, we invented new ways for creators to build community. At Airbnb, we reimagined trust between strangers. At Google, we designed for billions coming online for the first time. You have to be visionary and pragmaticdesigning experiences that feel magical while working within technological constraints. Its like being an architect who not only designs buildings but new ways to live. Can AI play a role in making peoples lives better through design? AI is an accelerant to the design process. Tools like Cursor and Figma Make are now essential for rapid prototyping. We built internal Slack channels called Ask a Writer or Ask a Researcher that tap into our brand guidelines and research repositories instantly. The speed boost is dramatic. Were getting to meaningful first drafts in hours, not days. But our approach is pragmatic. AIs limitations are realsome temporary, some long-lasting. We use it as a brainstorming partner, not a decision-maker. Anything customer-facing goes through rigorous human review. AI can optimize for metrics, but it cant make judgment calls. It doesnt grasp cultural nuance, brand intuition, or the subtle human behaviors that build long-term loyalty. Thats where designers become more valuable, not less. Who inspires you, and how does that show up in your work? Im drawn to people who refuse to accept thats just how its done, especially in a tech landscape where consolidation has created a dangerous gravitational pull toward sameness. What energizes me are leaders who stay true to their values, even when it’s harder. RJ Scaringe, CEO of Rivian, could have built a Tesla clone, but hes challenging the industry without sacrificing brand or product excellence for short-term goals. I also admire investors like Kate McAndrew at Baukunst, who unapologetically focus on women, creativity, and the long view in an industry obsessed with quick exits. Shes proving the status quo can change. Across your career, what projects are you most proud of? Im drawn to win-win-win projects where customers, business, and society all benefitproblems that feel almost nonprofit in ambition but are positioned for sustainable impact at scale. At Google, we worked on products to bridge the connectivity divide in underserved marketsexploring satellite-delivered content and peer-to-peer transfer when those approaches were considered radical. The goal was to bring the internet to billions who couldnt access it via traditional infrastructure. At YouTube, I loved the transformation from distraction media to engagement media. We built features that empowered creators and supported movements like It Gets Better. The comments sections of videos improved from cesspool quality to featuring content almost as compelling as the videos. At Airbnb, I led Trust, core to the vlue proposition. Later I led nearly every product area through COVID and the IPO. AirCover was the culmination, radically transforming what happens when something goes wrong on a trip and eliminating the fear that prevents people from trusting strangers or having transformative experiences. The throughlines have been purpose-driven breakthroughs, a shared sense of “why,” and rallying a team around “impossible” goals. What are some of the most important lessons you have learned? Al Gore once came to Airbnb and told our team, People do what you pay them to do. That changed how I evaluate design opportunities. Some of my biggest successes were failures because I ignored the fundamental question: how does the company actually make money? I invested in work that would never translate into impact because the organizations werent structured to profit from that impact in the short term. Its brutal to realize talented people can pour their hearts into work thats structurally doomed, not because the ideas are wrong, but because the business model doesnt reward those outcomes in the short term. Is todays AI discourse helpful? How do you guide your creatives to take the right signals and uplift creativity? Competition is tough. Everyones racing to be the fastest, biggest, and most innovative. That focus on competition forces many tech companies to lose track of what matters most. Much of Big Tech product development is disconnected from the end customer, often because the business model isnt optimized for them. Echo-chamber thinking focuses on beating competitors or last months metrics, not delivering real value. Short-term optimization is addictive and damaging. I coach my team that, yes, AI is powerful, but its another wave of tools like weve adapted to many times. Humans must provide talent and judgment AI cant. Our mandates havent changed: human-centered design and delivering real value. How has design changed since you started? Where is design headed? When I started, in-house design barely existed. Design was misunderstood as beautification at the end and often outsourced. Then agencies like IDEO and frog proved its strategic value. Everyone brought design in-house, and teams ballooned across design, engineering, and PM. Now were seeing a retrenchment. Unfortunately many companies often lack the talent and the muscle memory to ship new value. Theyre in optimization land, not innovation land. Design has gone through cycles of being valued and devalued. After several years of devaluation, I believe were entering a period where taste will again be the differentiator in the AI era. Everyone can move fast and ship quickly, but durable brand loyalty and user value require design input. Companies bought design firms, moved them in-house, but didnt know what to do with them. Then they started hiring designers to manage designers, shaping teams differently. Now were seeing better output. I believe the next era for design should be more design founders and design-minded entrepreneurs, a new crop of companies that show a fundamentally different way of working and doing business. I believe that if design leaders were truly leveraged, we’d have fundamentally better products and a healthier digital society. What advice do you have for aspiring designers? Design is more relevant than ever. Twenty years ago my job didnt exist. Now theres a wave of enthusiasm and talent we desperately need. Every poorly designed product or soulless interface should strengthen your conviction that creativity is necessary. Pair your anger about whats broken with a vision for what can be. Dont quit. I love Ira Glasss point about the gap between your taste and your work. Youre in this field because you have great taste. Now your execution just needs to catch up. The only way to close that gap is through relentless practice. My early agency years at Sapient Nitro and frog forced me to deliver at high volume under tight deadlines, and those reps gave me confidence for impossible briefs later. Design in tech is nothing but change, and thats what keeps it exciting. Becoming a lifelong learner, staying curious, and being unafraid to try new things are critical for designersand for anyone navigating the 21st century workplace.
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In a Rye, Colorado, cattle pasture now subbing for the moon, an otherworldly vehicle bumps along a scrubby course of furrows and mounds, weaving around rocks and kicking up a fine dust. Its an open-concept machine dubbed Falcona silver solar-powered rectangular frame on wheels, with a partial roof, windowless sides, and a spacious cockpit flanked by monitors and steering controls. An engineer sits in one of its two seats for safety as the vehicle autonomously navigates around obstacles to a location dictated by Mission Control 160 miles away.Suddenly, a wheel hits a rock, and Falcon halts, relaying real-time feedback to Mission Control. There, an operator revises a command for another attempt, driving home the hurdles in developing novel spacefaring technology.We dont stage any of this for you guys, laughs Justin Cyrus. We show you real testing.Our play-by-play guide is the 32-year-old CEO and founder of Lunar Outpost, a rising star in the space robotics and mobility field. In less than a decade, the Denver area startup has already operated technology on Mars, landed the first commercial rover on the moon, and lined up another six lunar and cislunar missions with government and commercial partnershipsthe most of any private company. Now, its vying with two other firms to build NASAs next-generation lunar terrain vehicle (LTV) to shuttle Artemis V astronauts and experiments in 2030. At stake: a contract worth up to $4.6 billion. NASA is slated to make its decision this month.Justin Cyrus [Photo: Lunar Outpost]That modela sleeker upgrade to Falcon, named Eagle, after Apollo 11s crewed landerawaits in a barnlike workshop, a short walk down a sloped dirt road where visitors are warned to keep an eye out for snakes. This is not your grandparents moon buggy. Eagle reaches speeds up to 25 mph (compared to Apollos 11 mph) for emergencies, though astronauts will stick to under 15 mph for safety. It can also climb 25-degree slopes, which engineers test on a nearby shale rock ridge, and carry more than 2.4 tons of cargo. It will operate in four driving modes: manually, assisted autonomy, teleoperated from Earth, and full autonomy with preprogrammed missions. And its crafted to run for years in the lunar south poles punishing radiation levels, abrasive dust, severe lighting, and temperature extremes ranging from 130 F in sunlight to334 F in permanently shaded craters.This 1,000-acre patch of the Cyrus family ranch seems an unexpected Lunar Vehicle Test Site, as announced by a nearby sign. But the rugged landscape surrounding futuristic machines and a CEO decked out in black jeans and cowboy boots implies a fitting message: the adventurous spirit of the American West vaulting into the space age.[Photo: Susan Karlin]For the space economy, you need a robotic workforce, says Cyrus. So, the idea behind Lunar Outpostlets make that robotic workforce for extreme environmentsevolved over the years into a robotic workforce on other planetary bodies. We want to be the company that makes outposts on the moon and cities on Mars.Eagle in the lunar economyNASAs Artemis missions seek to return humans to the moon and establish a sustainable lunar base and economy as a springboard to crewed missions to Mars. As part of it, the space agency last year awarded contracts to Lunar Outpost, Venturi Astrolab in Hawthorne, CA, and Intuitive Machines in Houston to design LTVs to shuttle astronauts, transport equipment, and conduct sample gathering and analysis.Regardless of NASAs choice, the Eagle is still headed to the moon. Last year, it secured a commercial agreement with SpaceX to use its Starship to deliver Eagle to the lunar surface, where it can be used commercially when not needed by NASA. Eagle is a feat of engineering. It boasts a sensor suite of 360-degree stereoscopic cameras, LIDAR, and an electrodynamic dust system (EDS) that clears particulates off solar panels and lenses. Its sides contain MOLLE panels with quick-connect grips for utility tools (an idea borrowed from the teams off-roading vehicles), flaps that open into workstations, pop-out drawers for thermally controlled sample storage, and radiators that dispel heat from motors and avionics.[Photo: Lunar Outpost]The energy system includes dual-sided solar panels to ensure one always faces the sun, and an advanced version of General Motors high-nickel lithium-ion battery cells that, with additional heating and insulation, can survive the 14-day lunar night and operate even if individual cells fail. An open cockpit with inlaid lighting and oversize control switches enables two astronauts, regardless of size, to easily acess and operate in bulky spacesuits and gloves. Engineers incorporated feedback from astronauts who test-drove LTV simulators and prototypes.That was critical to evolving our design, says AJ Gemer, Lunar Outposts CTO and cofounder. We get used to moving here in this one-g Earth environment. When you translate that into a big, pressurized suit and one-sixth gravity, all your motions become different. Things that your gut and intuition tell you would be a nice, simple maneuver suddenly become more difficult.A 6.5-foot extendible robotic arm that attaches to the back of the vehicle can autonomously switch tool ends for tasks ranging from solar panel cleaning to sample extraction and handling to construction.[Photo: Lunar Outpost]All of the payloads on board need zero human interaction, says Cyrus. So, you can accomplish a lot of science and exploration objectives, even without astronauts on board.But the niftiest technology is the Goodyear-designed wheels36-inch metal mesh tires with a little give and bounce for better traction, shock-absorption, and longevity. This has a lot of advantages over other types of tires, which only have so many thermal cycles before they become brittle and crack, says Cyrus. If a spring comes loose or a section breaks, it doesnt unravel the whole tire. These are better for vehicle dynamics at higher speeds, because they disperse the energy better when you hit obstacles.[Animation: Susan Karlin]But space isnt necessarily the limit. Cyrus envisions future Earthbound applications for Eagle technology, most notably in the electric farm and self-driving car markets, with lunar-grade batteries that can operate in any Earth winter, and autonomy and localization that can navigate without GPS.That is probably the most under-our-hat technology, Cyrus says of the latter. Because if were able to do that, what it offers is self-driving cars to go anywhere in the world and still know where youre at without supporting infrastructure.An impassioned riseCyrus was still a kid when he first learned about the concept of sustainability in space. Hed grown up around the space industry, thanks to a dad who worked at NASAs Johnson Space Center and later, Lockheed Martin. When JSC ran a competition for employee children to fashion new Lego space station designs, Cyruss entry missed the top spot, but yielded some serious inside baseball tips.Thats cool that it unfolds and folds back up, but what are you gonna do with all the oxygen? How are you gonna refill the volatiles that you need for humans to survive?' Cyrus recalls one engineers critique. That was the first time I remember being passionate about figuring out where resources come from in space.The passion stuck. Later, while working as a Lockheed Martin engineer and pursuing graduate degrees at the Colorado School of Mines, he founded Lunar Outpost in 2017 to develop mobility and infrastructure for a sustainable human presence in space. He amassed a robust leadership team: older brother Julian, an aerospace engineer who now serves as COO; AJ Gemer, a dust science expert with eight space missions under his belt, as CTO; and Forrest Meyen as chief strategy officer. Meyen codesigned MOXIE (short for Mars Oxygen In-Situ Resource Utilization Experiment), a NASA demonstration technology on the Perseverance rover that produced oxygen from the carbon dioxide in the Martian atmosphere. Its very rare to have cofounders with that much experience at this stage, says Cyrus.Potential backers were less enthusiastic.I pitched 300 investors; not a single one said `yes, Cyrus laughs. Theyre like, `Youre crazy! Why would I invest in a lunar company?So, the team pivoted to commercializing an air quality monitor, called Canary, that the company had designed for the International Space Station and NASAs Lunar Gateway, a planned lunar-orbiting space station for the Artemis missions. Canary detects and analyzes pollutants, including methane, carbon dioxide, and carbon monoxide. It was a hit with the oil and gas industry and the U.S. Forest Service, selling some 5,000 units in more than 35 states and 14 countries to monitor forest fire emissions, air pollution, and industrial leaks.That gave us the revenue to invest in some of this advanced and deep technology, says Cyrus. Our revenues grown over two times every single year since 2017 to the point that these investors are like,`Alright, theres something there. From 2017 to 2021, they saw us evolve and do exactly what we said we were gonna do. And thats a rare thing in space.[Photo: Lunar Outpost]Since 2022, its raised $23.6 million, per market insight platforms Traxn and CB Insights, and grown to 140 employees in Colorado, Luxembourg, and Australia. (The staff also includes the youngest Cyrus brother, Austin, now a program manager.) As a private company, Lunar Outpost doesnt disclose its revenues, though platforms such as Growjo estimate theyre just north of $50 million. It developed the LTV through partnerships with Leidos, MDA Space,Goodyear, and General Motors, while Castrol collaborated on its state-of-the-art mission control at its Golden, CO headquarters, which also includes design, manufacturing, and additional testing facilities.[Photo: Lunar Outpost]The last four years have seen two space ventures. From 202123, Lunar Outpost operated MOXIE on Mars. Last March, its Mobile Autonomous Prospecting Platform (MAPP) rover flew aboard the Intuitive Machines Athena lander as part of a mission to collect regolith samples and assist with the first lunar communications network. Unfortunately, Athena fell onto its side, trapping MAPP and preventing its deployment. Despite the setback, we were able to do a full checkout in space and get a lot of data down, says Cyrus. That journey will be chronicled in a 2026 documentary, Drive Me to the Moon.Meanwhile, the company has another six lunar and cislunar missions planned. The company is developing Mobile Autonomous Robotic Swarms (MARS) software for the U.S. Air Force and U.S. Space Force, which it will test next year in low-Earth orbit. And four of its rovers are headed back to the moon. Next year, one MAPP will fly aboard a third Intuitive Machines lunar lander to investigate a magnetic anomaly at Reiner Gamma as part of the NASA/Johns Hopkins University Lunar Vertex mission. In 2027, one MAPP will ride a fourth Intuitive Machines lander to the lunar south pole, while an exploration class rover, dubbed Roo-ver, will carry scientific and commercial payloads for the Australian Space Agencys first lunar mission. In 2028, another MAPP will join NASAs Artemis IV DUSTER mission (short for DUst and plaSma environmenT survEyoR) to carry instruments that will characterize landing-site dust and plasma. Then theres another mission the company cant announce just yet. The advancements from each mission inform the others. We have spent about a decade developing critical technologies that were going to test on many missions before it ever gets to a lunar terrain vehicle, says Cyrus. So that way, we have a high degree of confidence that the astronauts are safe, and we can reliably perform the services that NASA needs. We are a lunar mobility company, so regardless of what happens with the LTV, well keep moving.[Photo: Lunar Outpost]Another long-term vision is creating a legal and economic framework for mining space resources. Five years ago, NASA contracted with Lunar Outpost, among other companies, to purchase regolith samples for $1 to set legal and procedural precedents for private companies to own and sell what they mine on celestial bodies. (Had it been able to deploy, the initial MAPP rover would have provided the first such exchange.)Considering the investment cost and potential rewardshelium-3, for example, is abundant on the moon but among the most expensive substances on Earth due to its scarcitythis step gives companies more confidence that they wont be legally challenged before spending billions to extract resources on a large scale.Engaging the publicA fully spacefaring existence will require all aspects of humanity. To that end, Lunar Outpost is tapping artistic imagination and STEM learning by collaborating with artists, designers, and toy companies. On its last lunar mission, the company teamed with MIT Media Lab on two art tie-ins: a mock ground control to track the mission and a rover payloada Voyager Golden Record-inspired two-inch silicon wafer containing etched recordings of voices describing what space means for humanity. And last summer, in a full-circle moment, it released a Lunar Outpost Moon Rover Space Vehicle set for young STEM enthusiasts. Its call for future payloads welcomes pitches from the creative community. NASAs still a public organization, says Cyrus. The art, toys, and stories are critical to getting the public aware of whats going on. Getting them interested in the new cis-lunar economy is important to the long-term sustainability.Perhaps no one is more excited than Cyruss father, now watching his sons carry the torch. Hes thrilledthis is what he wanted to see back in the `90s and early 2000sthat sustainable presence on the moon, he says. He wants to see humanity get out in space. And thats why he let me dig up a test site in front of his ranch.
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We were promised empathy in a box: a tireless digital companion that listens without judgment, available 24/7, and never sends a bill. The idea of AI as a psychologist or therapist has surged alongside mental health demand, with apps, chatbots, and empathetic AI platforms now claiming to offer everything from stress counseling to trauma recovery. Its an appealing story. But its also a deeply dangerous one. Recent experiments with AI therapists reveal what happens when algorithms learn to mimic empathy but not understand it. The consequences range from the absurd to the tragic, and they tell us something profound about the difference between feeling heard and being helped. When the chatbot becomes your mirror In human therapy, the professionals job is not to agree with you, but to challenge you, to help you see blind spots, contradictions, and distortions. But chatbots dont do that: Their architecture rewards convergence, which is the tendency to adapt to the users tone, beliefs, and worldview in order to maximize engagement. That convergence can be catastrophic. In several cases, chatbots have reportedly assisted vulnerable users in self-destructive ways. AP News described the lawsuit of a California family claiming that ChatGPT encouraged their 16-year-old sons suicidal ideation and even helped draft his note. In another instance, researchers observed language models giving advice on suicide methods, under the guise of compassion. This isnt malice. Its mechanics. Chatbots are trained to maintain rapport, to align their tone and content with the user. In therapy, thats precisely the opposite of what you need. A good psychologist resists your cognitive distortions. A chatbot reinforces thempolitely, fluently, and instantly. The illusion of empathy Large language models are pattern recognizers, not listeners. They can generate responses that sound caring, but they lack self-awareness, emotional history, or boundaries. The apparent empathy is a simulation: a form of linguistic camouflage that hides statistical pattern-matching behind the comforting rhythm of human conversation. That illusion is powerful. We tend to anthropomorphize anything that talks like us. As research warns: Users often report feeling emotionally bonded with chatbots within minutes. For lonely or distressed individuals, that illusion can become dependence. And that dependence is profitable. The intimacy we give away When you pour your heart out to an AI therapist, youre not speaking into a void; youre creating data. Every confession, every fear, every private trauma becomes part of a dataset that can be analyzed, monetized, or shared under vaguely worded terms of service. As The Guardian reported, many mental health chatbots collect and share user data with third parties for research and improvement, which often translates to behavioral targeting and ad personalization. Some even include clauses allowing them to use anonymized transcripts to train commercial models. Imagine telling your deepest secret to a therapist who not only takes notes, but also sells them to a marketing firm. Thats the business model of much of AI mental health. The ethical stakes are staggering. In human therapy, confidentiality is sacred. In AI therapy, its an optional checkbox. Voice makes it worse Now imagine the same system, but in voice mode. Voice interfaces, such as OpenAIs ChatGPT Voice or Anthropics Claude Audio, feel more natural, more human, and more emotionally engaging. And thats exactly why theyre more dangerous. Voice strips away the small cognitive pause that text allows. You think less, share more, and censor less. In voice, intimacy accelerates. Tone, breathing, hesitation, even background noise, all become sources of data. A model trained on millions of voices can infer not only what you say, but also how you feel when you say it. Anxiety, fatigue, sadness, arousal: all detectable, all recordable. Once again, technology isnt the problem. The problem is who owns the conversation. Voice interactions generate a biometric footprint. If those files are stored or processed on servers outside your jurisdiction, your emotions become someone elses intellectual property. The paradox of synthetic empathy AIs growing role in emotional support exposes a paradox: The better it gets at mimicking empathy, the worse it becomes at ethics. When a machine adapts perfectly to your mood, it can feel comforting, but it also erases friction, contradictio, and reality checks. It becomes a mirror that flatters your pain instead of confronting it. Thats not care. Thats consumption. And yet, the companies building these systems often frame them as breakthroughs in accessibility: AI therapists for people who cant afford or reach human ones. The intention is theoretically noble. The implementation is reckless. Without clinical supervision, clear boundaries, and enforceable privacy protections, were building emotional slot machines, devices that trigger comfort while extracting intimacy. What executives need to understand For business leaders, especially those exploring AI for health, education, or employee wellness, this isnt just a cautionary tale. Its a governance problem. If your company uses AI to interact with customers, employees, or patients about emotional or sensitive topics, you are managing psychological data, not just text. That means: Transparency is mandatory. Users must know when theyre speaking to a machine and how their information will be stored and used. Jurisdiction matters. Where is your emotional data processed? Europes General Data Protection Regulation (GDPR) and emerging U.S. state privacy laws treat biometric and psychological data as sensitive. Violations should have, and will have, steep costs. Boundaries need design. AI tools should refuse certain kinds of engagementsuch as discussions of self-harm, and medical or legal adviceand escalate to real human professionals when needed. Trust is fragile. Once broken, its nearly impossible to rebuild. If your AI mishandles someones pain, no compliance statement will repair that reputational damage. Executives must remember that empathy is not scalable. Its earned one conversation at a time. AI can help structure those conversationssummarizing notes, detecting stress patterns, assisting clinicians, etc.but it should never pretend to replace human care. The new responsibility of design Designers and developers now face an ethical choice: to build AI that pretends to care, or AI that respects human vulnerability enough not to. A responsible approach means three things: Disclose the fiction. Make it explicit that users are engaging with a machine. Delete with dignity. Implement strict data-retention policies for emotional content. Defer to humans. Escalate when emotional distress is detected, and NEVER improvise therapy. The irony is that the safest AI therapist may be the one that knows when to stay silent. What we risk forgetting Human beings dont need perfect listeners. They need perspective, contradiction, and accountability. A machine can simulate sympathy, but it cant hold responsibility. When we let AI occupy the role of a therapist, were not just automating empathywere outsourcing moral judgment. In an age where data is more valuable than truth, the temptation to monetize emotion will be irresistible. But once we start selling comfort, we stop understanding it. AI will never care about us. It will only care about our data. And thats the problem no therapy can fix.
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